Systems Associate/Specialist

Position Overview

Omnidian, Inc. is seeking a motivated Systems Associate/Specialist to join our IT team. This role is crucial for supporting and maintaining our IT infrastructure, troubleshooting hardware and software issues, managing user accounts and assets, and contributing to IT projects. You will collaborate with colleagues to ensure smooth operations and drive IT initiatives forward.

Employment Type

Full-time

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. We are building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA.

Responsibilities

IT Support & Administration (80%)

• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
• Respond to service desk tickets and deliver timely resolutions to technical issues.
• Assist in the installation, configuration, and maintenance of software systems.
• Monitor system performance, identify issues, and escalate as needed.
• Manage user account provisioning and permissions across various systems.
• Maintain an accurate and up-to-date inventory of all IT assets, including hardware (laptops, desktops, networking equipment, peripherals) and software licenses.
• Configure, deploy, and troubleshoot VPN client software for remote users.
• Support employee onboarding and offboarding, ensuring smooth transitions.

IT Projects & Technical Support (20%)

• Assist with IT projects by participating in product evaluation, providing basic technical support, and executing entry-level tasks.
• Help implement new IT solutions under the direction of senior team members.
• Contribute to technical aspects of IT initiatives as needed.

Requirements

Experience You’ll Need

• 2+ years in IT support, system administration, or a related field.
• Experience supporting a remote staff.
• Some experience with Google Workspace and/or Microsoft Azure.
• Proficient in managing Mac and Windows computer systems.
• Familiarity with VOIP phone systems, Enterprise Malware, and MDM software solutions.
• Exposure to IT project support or small-scale project tasks.
• Some basic understanding of scripting and automation tools, including PowerShell.
• Experience with ticketing systems (e.g., Jira Service Desk, Salesforce, ConnectWise).
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
• Experience with VPN technologies and client configuration (e.g., OpenVPN, FortiClient, Cisco AnyConnect).

Who You Are

• Comfortable with IT troubleshooting and support, eager to develop your skills.
• Clear, concise, and articulate written and verbal communication skills.
• Strong organizational skills and ability to quickly reprioritize tasks.
• Curiosity and growth mindset, with a proactive approach to learning and development.
• Empathy and respect for coworkers, partners, and customers.
• A problem-solver with enthusiasm, patience, and thoroughness.

Experience That's a Plus (None are required)

• Experience resolving user-reported issues and managing service tickets.
• Familiarity with identity providers like Okta.
• Experience with workflow automation tools (e.g., Make, Zapier).
• Experience supporting Salesforce.
• Exposure to Cloud Service providers such as AWS.
• Familiarity with managing IVR systems (e.g., phone.com, Amazon Connect).
• Familiarity with installing, configuring, and managing servers (both physical and virtual).
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
• CompTIA A+, CompTIA ITF+, CompTIA Network+, and ITIL certifications.

Application Instructions

Please refer to the original job posting for application instructions.

Salary

Please refer to the original job posting for salary information.

Location Type

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