Systems Administrator

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

This role within the Systems Administration team, part of IT, focuses on managing the diverse systems that support employee productivity. This includes Windows, Mac, virtual workstations, Active Directory, Office 365, Google services, and SaaS data flows. The team ensures efficient account setup, permission management, and software configurations, ultimately optimizing tools and systems for security, efficiency, and reliability.

Requirements

• Experience in Windows and Mac administration (via Intune, Kandji)
• Microsoft/Azure management experience
• VM management experience
• Email security experience
• Identity Access Management (IAM) and Privileged Access Management (PAM) experience
• SaaS tool administration experience (e.g., Atlassian)
• Experience with workflow and automation building and administration in various SaaS tools (e.g., Okta, SailPoint Identity Now, Microsoft O365, Google, Zoom, Slack, UKG)
• Strong customer-facing attitude and ability to collaborate with cross-functional stakeholders

Responsibilities

• Work closely with the IT Support (FIX), Security, and Cloud Operations teams to provide internal tech solutions.
• Manage the company’s SaaS applications, handling access management and user flow (Okta, SailPoint Identity Now, Microsoft O365, Google, Zoom, Slack, UKG).
• Troubleshoot and resolve issues in a timely manner and follow through with Fools to ensure they have what they need to be successful.
• Regularly evaluate and improve IT workflows to reduce the FIX team’s workload, ticket volume, and escalations.
• Ensure the FIX team is set up for success by proactively sharing knowledge or new processes with them before they are put in front of customers.
• Be well-versed in Fool and non-Fool technologies and continuously improve your skillset, staying up-to-date with industry best practices.
• Ensure the team can meet deadlines and deliver on SLAs for any requests or projects through regular meetings and planning sessions.
• Brainstorm, plan, test, verify, and document projects in weekly agile sprints - live and breathe in Trello/Kanban environments - the more details and cards, the better!
• Deliver regular reports regarding project statuses and upcoming improvements to inform IT teams and celebrate team accomplishments.

Application Instructions

• Not specified

Company Information

• The Systems Administration team, within IT, manages the diverse systems that empower our employees to perform at their best. This includes managing Windows, Mac, virtual workstations, Active Directory, Office 365, Google services, and Saas data flows. The team ensures efficient account setup, permission management, and software configurations. By optimizing tools and systems for security, efficiency, and reliability, the team supports a productive work environment.