System Support Specialist at Dow Jones

White Oak, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Publishing, PrintingIndustries

Requirements

3-5 years of electro-mechanical experience
Prioritization and time management skillsets
Ability to communicate effectively, both written and oral
A Technical Degree or equivalent military training or related work experience
Basic knowledge of electrical and electronics in accordance with Ohm’s law
Ability to use electrical test equipment including a VOM meter and oscilloscope
Willingness and ability to work nights, weekends, and holidays
Onsite in White Oak, Maryland

Responsibilities

Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls
Maintain and troubleshoot all production equipment across the plateroom, press/reel room, and mailroom
Provide PC support including Windows operating system and basic networking
Perform desktop services work such as equipment upgrades, virus software upgrades, and equipment backups to maintain mission critical systems

Skills

Key technologies and capabilities for this role

PLCRelay ControlsVariable Speed DrivesPneumatic ControlsVOM MeterOscilloscopeWindows OSNetworkingElectro-Mechanical RepairIndustrial Machinery Troubleshooting

Questions & Answers

Common questions about this position

What is the salary for the System Support Specialist position?

This information is not specified in the job description.

Is this role remote or onsite?

The position is onsite and based in White Oak, Maryland.

What skills and experience are required for this role?

Candidates need 3-5 years of electro-mechanical experience, prioritization and time management skills, effective written and oral communication, and a Technical Degree or equivalent military training or related work experience. Technical skills include troubleshooting industrial machinery with PLC and relay controls, variable speed drives, pneumatic controls, basic electrical and electronics knowledge per Ohm’s law, using VOM meter and oscilloscope, and providing PC support with Windows OS and basic networking.

What is the work schedule like for this position?

The role requires the willingness and ability to work nights, weekends, and holidays.

What makes a strong candidate for this System Support Specialist role?

Strong candidates will have 3-5 years of electro-mechanical experience, a Technical Degree or equivalent, skills in prioritization, time management, and effective communication, plus hands-on ability to troubleshoot industrial machinery, electrical systems, and provide PC support.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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