[Remote] Field Service Engineer Apprentice - Multiple Locations at Thermo Fisher Scientific

Massachusetts, United States

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory Services, Life SciencesIndustries

Requirements

Must be legally authorized to work in the United States without requiring sponsorship
Possess a valid driver's license with a history of a good driving record
Flexibility to relocate within the United States upon completion of the 12-month Apprentice Program, if applicable
Professional capacities in communication, self-motivation, collaborative and independent work, and leadership skills
Available for a start date of June 15, 2026
Preferred
Bachelor's degree or higher in engineering such as Chemical, Bio-medical, Mechanical, or Electrical
Customer service experience
Student leadership experience and/or academic project work

Responsibilities

Participate in a 12-month hands-on Apprentice Training Program, partnering with an experienced Field Service Engineer
Perform various instrument service processes and procedures, including solving issues, implementing repairs, and completing preventive maintenance on medical and laboratory instrumentation
Work alongside expert FSEs to evaluate and perform planned maintenance inspections
Engage in regular customer communication, provide timely resolutions and follow-ups to build positive customer relationships and understand customer needs
Provide additional service solutions based on customer needs
Document repair actions and complete timely reporting
Maintain an approved parts inventory
Handle spare parts, tools, and test equipment, ensuring calibration
Actively participate in training, mentoring, and shadowing opportunities
Align with Environment Health and Safety requirements
Commute daily to multiple customer locations in the assigned region (e.g., Boston, MA), including some overnight travel for customer service and training sessions

Skills

Key technologies and capabilities for this role

Field ServiceInstrument ServiceTroubleshootingCustomer ServiceLaboratory EquipmentProblem SolvingHands-on Training

Questions & Answers

Common questions about this position

What is the duration and start date of the Field Service Engineer Apprentice Program?

The program is a 12-month hands-on training starting on June 15, 2026.

Is this a remote position, and what travel is involved?

Field Service Engineers, including Apprentices, are considered 'remote' colleagues who commute daily to customer sites in their assigned region using a company vehicle, with some overnight travel for customer service and training.

What skills will I develop in this apprentice program?

You will develop skills in performing instrument service processes, including solving issues, implementing repairs, and completing preventive maintenance on medical and laboratory instrumentation.

What does the career path look like after completing the program?

Upon successful completion, you will become an independent Field Service Engineer in your existing or a newly assigned region, with Guided Career Pathing offering a map of opportunities for technical and professional development.

What is the work environment and team structure like?

You will join an inquisitive team in the Instrument and Enterprise Services Division of about 3,000 colleagues, partnering with an experienced Field Service Engineer during the 12-month hands-on training program.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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