Support Specialist I (CT/ET)
User InterviewsSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, DevSecOps, Support EngineeringIndustries
Requirements
Candidates should possess experience in managing customer-facing cases throughout the entire support lifecycle, including initial inquiries, triage, reproduction, and case resolution. They must have strong Linux systems administration knowledge, equivalent to LFCE or RHCE, and familiarity with scripting languages like Ruby or Bash, as well as MVC frameworks such as Ruby on Rails. Experience with Git and CI/CD is also required, along with expertise in writing support content.
Responsibilities
The Support Engineer will collaborate with a global customer base to support, maintain, and resolve issues within their GitLab environments via Zendesk tickets, merge requests, email, and video conferencing. They will work closely with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs, define product goals, and shape priorities. The role involves creating and updating documentation based on customer interactions, collaborating with Support team members through pairing sessions and other GitLab team members, participating in regular weekday and weekend on-call coverage, and contributing to the hiring process by reviewing applications and conducting interviews.
Skills
Linux
troubleshooting
performance analysis
strace
customer support
collaboration with Product and Engineering teams
GitLab
Unified DevOps platform for software development
About GitLab
GitLab offers a DevOps platform that simplifies the software development process by providing a single application for collaboration, visibility, and speed. The platform integrates various tools needed for software development, which helps teams manage their projects more efficiently without juggling multiple tools. This allows companies to concentrate on enhancing their products instead of spending too much time on builds. GitLab serves a wide range of clients, including large corporations from different industries, demonstrating its versatility. The company operates on a subscription-based model, where clients pay for access to the platform, which includes features for continuous integration and deployment. GitLab also provides free trials and regularly updates its platform to deliver ongoing value to its users. By customizing its offerings and partnering with other technology providers, GitLab aims to enhance its ecosystem and drive revenue.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$421.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees