Professional Services Engineer, AMER

Professional Services Engineer

Position Overview

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.

Aerospike enables extreme-scale, real-time applications that:

• Fight fraud in microseconds.
• Drive dramatic increases in shopping cart size.
• Power global digital payments.
• Deliver hyper-personalized user experiences to tens of millions.

Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.

If you're ready to shape the future of data, join us.

As a Professional Services Engineer at Aerospike, you’ll partner directly with our enterprise customers to guide them from onboarding through successful adoption. You’ll deliver hands-on technical leadership, architecture guidance, and implementation best practices to ensure our customers derive maximum value from Aerospike’s high-performance distributed database platform.

This is a customer-facing role requiring strong technical acumen and a consultative mindset. You’ll work closely with engineering and customer success teams, travel to customer sites as needed, and be instrumental in shaping the success of mission-critical deployments.

Responsibilities

• Act as a trusted technical advisor to enterprise customers during post-sales engagement.
• Lead customer onboarding efforts including training, deployment planning, and production readiness.
• Deliver architecture guidance, capacity planning, and data modeling tailored to customer needs.
• Create and maintain technical artifacts including runbooks, deployment documentation, and operational playbooks.
• Provide consultative support during the adoption and growth phases, identifying opportunities to expand Aerospike usage.
• Collaborate with internal teams to refine service delivery processes and support strategic account planning.

Requirements

• Experience:
  • 5+ years of experience building and deploying enterprise software systems (e.g., Sr. Engineer, Lead Engineer, or Architect).
  • 5+ years of experience in a technical consulting or professional services capacity.
• Technical Skills:
  • Proficiency with enterprise Java or comparable development languages.
  • Strong background in NoSQL or distributed database technologies.
  • Solid understanding of distributed systems concepts, high availability, and data consistency models.
  • Proficiency with Linux-based systems and command-line tooling.
• Soft Skills:
  • Strong communication and interpersonal skills, with a customer-first mindset.
  • Proven ability to manage multiple projects and prioritize in a dynamic environment.

Preferred Qualifications

• Experience with operational tooling and automation (e.g., Ansible, Docker, Kubernetes, Prometheus, Grafana).
• Understanding of DevOps principles and infrastructure-as-code practices.
• Experience designing or operating cloud-based, highly available distributed systems.
• Experience developing and delivering technical training to enterprise audiences.

Company Information

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualification.

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