Support Engineer

Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Content Management Systems, Software as a Service (SaaS)Industries

Requirements

Candidates should possess 3+ years of technical product support or engineering experience, exceptional communication and organizational skills, and demonstrated capacity to quickly learn new concepts and technologies. Experience with JavaScript, TypeScript, and front-end frameworks like Next.js is required, along with experience debugging technical problems with other developers and end-users.

Responsibilities

The Support Engineer will work closely with Enterprise customers to resolve technical issues and answer questions, troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues. They will develop standard solutions, author self-serve resources, and improve documentation, serve as the customer’s voice, and use customer feedback to improve the product. Additionally, they will support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities, build and maintain support infrastructure, tooling, and workflows, participate in Sanity’s developer community rotation, liaise between customers and internal teams during incidents and escalations, and continuously research best practices and learn existing and upcoming features of Sanity’s content platform.

Skills

Troubleshooting

Customer Support

Documentation

Code Snippets

Self-Serve Resources

Community Engagement

Incident Management

Feedback Analysis

Content Platform

Sanity

Customizable API-centric content management system

About Sanity

Sanity.io offers a customizable content management system (CMS) that helps businesses streamline their content workflows. Its main product is an API-centric solution that integrates various data sources, allowing for the creation of data-driven experiences across multiple platforms. The flagship product, Sanity Studio, separates content from presentation, enabling flexibility and collaboration among teams. Sanity.io aims to empower businesses to enhance their digital strategies and operational efficiency through tailored content management solutions.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$50.4MTotal Funding

SERIES_BCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Risks

Increased competition from AI-driven platforms could threaten Sanity's market share.

Dependency on Google Cloud may pose operational risks due to service changes.

Subscription-based revenue model may be vulnerable to economic downturns affecting client retention.

Differentiation

Sanity offers a highly customizable CMS tailored for diverse business needs.

Sanity Studio separates content from presentation, enhancing flexibility and collaboration.

Sanity's API-centric solution integrates external data sources for rich, data-driven experiences.

Upsides

Sanity's partnership with Google Cloud enhances accessibility and scalability for users.

The launch of Sanity Create taps into the growing demand for AI-assisted content creation.

Sanity's Shopify partnership highlights its composable content management and integration capabilities.

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