Support Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Sanity.io is seeking a friendly Developer Advocate who excels at assisting others with technical challenges. You will engage with a growing enterprise customer base and developer community, supporting diverse technical needs and fostering an inclusive environment. A key aspect of this role involves building tooling, infrastructure, and processes to enhance community engagement, customer self-reliance, and signal extraction from user interactions.

Responsibilities

• Collaborate with Enterprise customers to resolve technical issues and answer questions.
• Troubleshoot bugs, create reusable code snippets, and develop minimal reproducible examples of issues.
• Develop standard solutions, author self-serve resources, and improve documentation.
• Act as the customer's advocate, using feedback to drive product improvements.
• Support Customer Solutions and Sales teams with technical guidance and customer data during pre-sales activities.
• Build and maintain support infrastructure, tooling, and workflows.
• Participate in Sanity's developer community rotation to answer questions.
• Liaise between customers and internal teams during incidents and escalations.
• Continuously research best practices and learn Sanity's platform features.

Requirements

• Located in the United States or Canada.
• Exceptional communication and organizational skills.
• 3+ years of technical product support or engineering experience.
• Experience with JavaScript, TypeScript, and front-end frameworks such as Next.js.
• Proven ability to debug technical problems with developers and end-users.
• Passion for helping others succeed and reach their potential.
• Demonstrated ability to quickly learn new concepts and technologies.
• Self-starter with a proactive approach and comfort with ambiguous problems.

About Sanity.io

Sanity.io provides a modern, flexible content operating system that replaces traditional content management systems. Our approach treats content as data, enabling seamless adaptation and personalization across any channel from a single source of truth. Leading companies like PUMA, Spotify, Figma, Riot Games, and Skims leverage Sanity to create exceptional digital experiences.

We are backed by prominent entities including Netlify, Vercel, the founders of Twitter and Medium, Heroku's ex-CEO, and leading VCs. Sanity.io is committed to building a diverse and inclusive team that reflects the global audience we serve, believing that a diversity of perspectives and ideas is crucial to our success.

What Sanity.io Offers

• A highly-skilled, inspiring, and supportive team environment.
• A positive, flexible, and trust-based work culture promoting professional and personal growth.
• A global, multi-culturally diverse group of colleagues and customers.
• Comprehensive health plans and perks.
• A healthy work-life balance that respects individual and family needs.
• Competitive salary and stock options program.