Support Engineer at Snowflake

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

Minimum of 5+ years experience supporting information technology infrastructure
Minimum of 2 years experience providing executive-level support
Strong experience with Mac OS systems at the user level
Experience with change control policies and procedures
Experience administering small-size corporate server rooms
Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
Office 365 Administration
Google Administration
Jamf Administration
Active Directory Administration
Must be able to work a flexible schedule, including overtime and after-hours work
Must be periodically on call for after-hours support
Must be able to lift 50lbs and ability to troubleshoot network issues in IDF

Responsibilities

Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
Provide Global support by managing tickets within our ET Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues
Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to the Level 1 help desk
Actively participate as a Global ET member and participate in global projects
Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work, but also act independently to solve problems
Excellent oral and written communication skills with strong interpersonal skills
Candidate must have the basic ability to manage projects and an understanding of project methodology
Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
Working knowledge of video collaboration (Zoom) and provide local A/V support
Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
Responsible for maintaining local inventory accuracy and coordinating equipment
Prepare new hire hardware for deployment
Responsible for running weekly new hire orientation
Troubleshoot client-side network connectivity issues

Skills

ServiceNow

VPN

Corporate Networking

Mac Endpoint

Windows Endpoint

SaaS Providers

Centralized Authentication

Ticketing System

IT Support

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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