Support Engineer at Zuma

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property Management, PropTechIndustries

Requirements

Basic coding ability (Python or JavaScript) for automation and small improvements
Familiarity with databases (MongoDB / Postgres)
Strong understanding of APIs and ability to debug integration issues
Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
Attention to detail with a knack for documenting processes clearly and efficiently
Bonus: Prior experience supporting SaaS or AI-driven platforms

Responsibilities

Maintain and help debug Zuma’s internal admin onboarding tool for new customers
Configure and manage backend feature flags for customers
Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
Debug existing integration issues when regressions occur
Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows

Skills

Key technologies and capabilities for this role

APIsDatabasesIntegrationsTroubleshootingCustomer OnboardingDocumentationProblem SolvingCommunication

Questions & Answers

Common questions about this position

What compensation or benefits are offered for this Support Engineer role?

This information is not specified in the job description.

Is this Support Engineer position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Support Engineer role at Zuma?

The role requires skills in debugging internal tools, configuring backend feature flags, managing API integrations with PMS/CRMs, maintaining documentation, and troubleshooting integration issues.

What is the company culture like at Zuma for this role?

Zuma offers a fast-paced startup environment with autonomy to design technical solutions, direct customer impact, significant equity, and rapid scaling, but it demands extended hours, wearing multiple hats, customer interactions, and occasional travel.

What makes a strong candidate for the Support Engineer position?

Strong candidates love problem-solving, can dive into APIs and databases, excel at clear documentation and communication, are comfortable with hands-on work including legacy code, and thrive in a dynamic startup handling customer interactions.

Zuma

Develops human-centric AI solutions for businesses

About Zuma

Zuma develops human-centric artificial intelligence solutions aimed at enhancing human capabilities across various industries such as technology, finance, and healthcare. Their products are offered through a software-as-a-service (SaaS) model, allowing clients to access AI technology via the cloud for a subscription fee. This approach not only provides a steady revenue stream but also enables scalability. Zuma's AI solutions are designed to be user-friendly, focusing on improving customer service through tools like AI chatbots and assisting businesses in making data-driven decisions with machine learning algorithms. Targeting the B2B market, Zuma provides demos of their products to businesses, distinguishing themselves from competitors by emphasizing user experience and human enhancement in their AI offerings.

Santa Monica, CaliforniaHeadquarters

2021Year Founded

$6.5MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees