Support Engineer

San Francisco, California, United States

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$120,000 – $170,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Software as a Service, BiotechnologyIndustries

Requirements

Candidates should have 2-4 years of experience in a technical support, solutions engineering, or software engineering role. Strong proficiency in Python and the ability to read and understand API logs are essential. Excellent communication skills are required to interact with both engineers and customers, along with comfort in working independently and owning customer issues from start to resolution. A bias for action and a passion for identifying root causes are also necessary. Experience with dev tools, APIs, AI/ML products, RESTful APIs, logging/debugging tools, and error tracing are considered a plus.

Responsibilities

The Support Engineer will act as the first line of technical defense for customers, handling both customer-facing support and backend debugging. This role involves investigating bugs, edge cases, and system behavior across the frontend, backend, and infrastructure. Responsibilities include writing internal tools, scripts, or dashboards to streamline support processes, collaborating with engineering on bug fixes and escalations, and partnering with Go-to-Market teams to support customer onboarding, integration, and troubleshooting. Additionally, the Support Engineer will maintain documentation and build a knowledge base for common issues and solutions.

Skills

APIs

Logs

Frontend

Backend

Infrastructure

Debugging

Internal Tools

Dashboards

Bug Fixes

Customer Support

Cross-functional collaboration

Tavus

AI-driven video personalization platform for marketing

About Tavus

Tavus offers a video personalization platform that uses artificial intelligence to create customized videos for each customer. The platform takes a single recorded video and generates numerous versions, each tailored with unique voice variables to enhance customer loyalty and encourage repeat purchases. It caters to businesses of all sizes, recognizing the growing need for personalized content in digital marketing. Tavus stands out by enabling the auto-generation of hundreds or even millions of personalized videos, allowing businesses to scale their marketing efforts while maintaining quality interactions. The company likely operates on a subscription or usage-based pricing model, providing various plans to suit different needs. The main goal of Tavus is to help businesses build personal connections with their audience at scale, allowing them to focus on creativity and strategic initiatives.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$23.4MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees