Support Engineer

Colombia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, E-commerceIndustries

Requirements

The ideal candidate will have over 2 years of experience in Technical Customer Support L2, a strong understanding of Linux/Unix environments, networking concepts, and common software troubleshooting tools. Proficiency in command-line tools, SQL, API testing tools like Postman, and log analysis is required, along with a foundational understanding of programming languages, APIs, and networking principles. Strong problem-solving, customer-centricity, ownership, and teamwork skills are essential, as is a proactive approach to learning and self-improvement.

Responsibilities

The Support Engineer will resolve technical issues efficiently, provide excellent customer service, and ensure platform stability and performance. This role involves acting as a liaison between Engineering, Ops, and customers to troubleshoot issues, document findings, support integrations, and solve technical challenges. Responsibilities also include contributing to product improvement and customer satisfaction by documenting and escalating issues with clear context and priority, automating repetitive tasks, and enhancing existing workflows or tools.

Skills

Customer Service

Technical Support

Problem-Solving

Financial Platforms

Payments

Banking

E-commerce

Buy Now Pay Later

Addi

Buy now, pay later service in Latin America

About Addi

Addi provides a buy now, pay later service that allows customers to make purchases and pay in installments without interest, additional costs, or paperwork. The company's technology enables seamless and transparent digital commerce in Latin America.

Bogotá, ColombiaHeadquarters

2018Year Founded

$250.4MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote work: Work from anywhere in the world. And if you want to share some time, you can visit our offices in Bogotá or São Paulo.

Health insurance: Your health comes first, that's why we give 100% coverage for you and 50% for the close relatives you want.

Learn and grow: We love that everyone learns new things, that's why you can participate in our English and Portuguese classes

Flexible schedule: What interests us? Your achievements and goal completion, not the time you spend at your desk.

Own Addi: If it's real. You have the possibility to own a part of Addi by buying shares.

Risks

Increased competition from BNPL providers like Kueski in Latin America.

Regulatory scrutiny in Colombia and Brazil may impact Addi's operations.

Economic instability in Latin America could affect consumer spending and repayments.

Differentiation

Addi offers interest-free installment payments at point of purchase in partner stores.

Addi integrates a marketplace into its app for seamless shopping and financing.

Addi utilizes AI-driven credit scoring for faster, accurate credit decisions.

Upsides

Addi secured a $100M credit line to expand BNPL services in Colombia.

Addi's marketplace launch enhances its integrated financial ecosystem.

Growing consumer preference for digital wallets aligns with Addi's digital solutions.

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