Support Analyst at MRI Software

Sleaford, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, SoftwareIndustries

Requirements

Proven experience in a customer facing role (2-3 years)
Good interpersonal skills. Patience is essential
Excellent written and oral communication skills
Ability to multi-task and work well under pressure
A strong problem-solving skillset
Ability to confidently articulate technical concepts
Professional image and appearance
Excellent computer skills and knowledge of Microsoft Office products
Good organisational and effective time management skills
Technically proficient
Preferences
Knowledge of any MRI product, ideally Qube PM
Familiarity with the property or software industry
Experience or knowledge of accounting practices

Responsibilities

Resolving customer queries
Analysing software issues to recommend solutions
Engaging with clients via telephone and online system
Listening to and empathising with clients
Using troubleshooting skills, positive attitude, and software knowledge to meet client needs and deliver a consistent professional experience
Analysing complex software issues
Providing an incredible customer experience as a point of contact for customers from financial and property management institutions
Assisting with a wide range of questions and technical issues
Attending client events within the UK (e.g., London and Manchester)
Visiting clients at their offices to assist users with specific areas of system functionality as required

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingSoftware AnalysisClient CommunicationTelephone SupportOnline SupportProblem SolvingIssue Resolution

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role operates under a hybrid working model with 3 days of working from home per week and is based in the Sleaford office.

What skills are required for the Support Analyst position?

Candidates need proven experience in a customer facing role (2-3 years), good interpersonal skills, and patience, along with troubleshooting skills, a positive attitude, and the ability to listen and empathise with clients.

What is the company culture like at MRI Software?

MRI Software emphasizes a 'work hard, play hard' culture with a relentless commitment to client success, employee resource groups, empowerment of teams, heavy investment in employee engagement, and a flexible environment that promotes team collaboration and socialisation.

What experience makes a strong candidate for this role?

A strong candidate is eager to gain experience in a corporate software company, has some exposure to Customer Support, and brings proven experience in a customer facing role with good interpersonal skills and patience.

Is there a salary mentioned for this position?

This information is not specified in the job description.

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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