[Remote] Technical Analyst at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

5+ years Telecommunication experience
Bachelor’s degree or equivalent practical work experience
Experience with operational, customer service systems and applications within the network & telecommunication industry
Experience with IT systems requirements & development, agile processes, end-to-end testing
Program/Project Management experience
Experience with troubleshooting and resolving issues reported by end users or during user acceptance testing
Knowledge of computer information systems and business management disciplines
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
Ability to work successfully in both a team environment and independently
Demonstrated experience in crisis management
Experience with data visualization tools (PowerBI, Tableau, Qlik Sense, etc) to use in communicating the outputs of data models
Bonus Points
Master’s degree
Agile certification; PO, PM, SM
Experience with data visualization tools (PowerBI, Tableau, Qlik Sense)
Experience with PL/SQL development specific to Oracle and MySQL databases
Experience with scripting languages such as Python and UNIX
Application specific experience (Ensemble, Salesforce, RX Tracs, MARTENS, Optius/OdenLoop, Self-Install process flow, Network Walled Garden/ Captive Portal, Tech2go, M2go, Time reporting, eShop, ClickOps console, CTL Schedule, FATBOT, Contact Engine, Dispatch Portal, Nocvue, IBM Watson, DaaS)

Responsibilities

Driving strategic direction and support for multiple applications within the Field and Dispatch system stack
Strong leadership skills with ability to work directly with internal and external IT partners as well as end users to design and/or clarify requirements and alter design solutions as needed to ensure that business needs are met while maintaining a vision for long term scalability
Ability to understand technical issues and articulate how they impact the needs of the business
Knowledge of the Agile Process
Providing advanced technical direction in the creation, delivery, and implementation of multiple system enhancements to assist in end user productivity
Ability to break down complex initiatives into logical phases and demonstrate iterative, quick progress
Developing and maintaining applications that support Field Operations and Dispatch teams
Part of the evaluation, design, documentation, implementation, testing and performance for various applications
Work closely with IT and the Business Operations team members to ensure alignment of application/process long term goals and visions
Drive automation, process efficiency and customer service support for all underlying network and operational processes for front line field technicians and customer service agents

Skills

Key technologies and capabilities for this role

Application DevelopmentSoftware TestingProcess AutomationRequirements AnalysisIT Systems DesignField Operations SupportDispatch SystemsTechnical Documentation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What qualifications and experience are required for the Technical Analyst role?

Candidates need 5+ years of telecommunication experience, a Bachelor’s degree or equivalent, experience with operational and customer service systems in telecom, IT systems requirements and development including agile processes, program/project management, and troubleshooting skills.

What does the company culture at Brightspeed look like?

This information is not specified in the job description.

What makes a strong candidate for this Technical Analyst position?

A strong candidate will have 5+ years in telecommunications, experience with telecom operational systems, agile processes, project management, and the ability to drive automation and efficiency for field operations.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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