Supervisor-IT Help Desk

Houston, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Computer ServicesIndustries

Requirements

Candidates should have a B.A./B.S. in Computer Science or another technical field, with 10 to 15 years of experience in on-site computer support. Strong leadership qualities, excellent communication and problem-solving skills, good time management, strategic thinking, high emotional intelligence, and a basic understanding of IT structure are required. Proficiency in Microsoft Office and Service Desk Management Software is necessary.

Responsibilities

The Service Desk Supervisor will focus on resolving technical issues, supporting the organization's computing infrastructure, and interacting with vendors and other departments to ensure IT services are secure, reliable, and meet business expectations. Responsibilities include leading the Service Desk team, monitoring performance, conducting employee reviews, creating metric reports, overseeing Service Desk operations, developing service quality guidelines, preparing work schedules, and participating in Change Management meetings and IT audits.