Sr. Manager, Service Support - Dedicated Drivers

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, Healthcare Logistics, BiotechnologyIndustries

Requirements

Candidates must possess at least 5 years of experience in team management and a proven ability to develop and implement support-based initiatives. The role requires the ability to partner with cross-functional teams to drive positive service outcomes, experience in environments demanding rigorous process adherence, and a talent for developing teams to achieve their full potential. Strong communication, detail-orientation, time-management, and multitasking skills are essential, along with tech-driven experience and a deep understanding of time-critical logistics, business operations, and process improvement.

Responsibilities

The Sr. Manager, Service Support - Dedicated Drivers will manage all support functions for the Dedicated Driver program by monitoring daily tasks, evaluating employee performance, and implementing driver support initiatives. This includes leading and mentoring support teams, developing team performance through KPIs, managing training and development, supervising daily operations, and identifying process optimization opportunities. The role also involves developing business rhythms to monitor and analyze support metrics, managing daily financial processing tasks, and partnering with other departments to enhance the Dedicated Driver support experience.

Skills

Logistics

Operations Management

Team Leadership

Driver Management

Customer Service

Problem-Solving

Communication

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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