Strategy & Operations - Senior Manager (Customer Operations) at Traba

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, StaffingIndustries

Requirements

7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams, coach team members, and manage cross-functional initiatives
Strong understanding of customer success methodologies, including onboarding, retention strategies, and building long-term customer relationships
Analytical & strategic mindset: Ability to develop data-driven strategies and measure success against KPIs. Proficiency in tools like Excel and SQL is a plus
Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas
Growth-oriented: A passion for scaling businesses, building teams, and improving operational processes
Bonus Points
Experience with product or engineering teams to develop customer-facing solutions
Knowledge of no-code tools like Retool or platforms for customer engagement
Familiarity with Account Management tools (Salesforce, Gainsight, etc.)

Responsibilities

Strategic Planning & Execution: Define and implement the strategy for Customer Strategy & Operations teams. Collaborate with key stakeholders to align the team’s objectives with Traba’s overall business goals
Operational Excellence: Own the optimization of customer related processes to ensure high levels of client satisfaction, retention, and upsell opportunities
Cross-functional Collaboration: Work closely with Product, Growth, Engineering, and Operations teams to identify customer pain points and deliver solutions that enhance the customer experience
Team Leadership & Development: Lead and mentor a growing team of individual contributors and people managers within the Strategy & Operations Associates. Provide ongoing guidance, foster a culture of continuous improvement, and promote professional growth at all levels
Data-Driven Decisions: Leverage analytics to measure customer success KPIs, identify trends, and guide the team toward achieving operational targets
Customer-Centric Strategy: Ensure that customer feedback is captured and acted upon, leading efforts to improve the overall customer journey and reduce churn
Project Management: Lead high-impact projects aimed at improving team efficiency, customer experience, and retention. This may include product launches, process improvements, and systems integrations
Onboarding & Growth: Oversee the seamless onboarding process for new clients, ensuring they experience immediate value from Traba’s services. Ensure the continued growth of existing accounts through a proactive approach to relationship management

Skills

Strategic Planning

Operations

Customer Retention

Team Leadership

Cross-functional Collaboration

Process Optimization

Stakeholder Management

Revenue Growth

Upsell Strategies

Traba

Connects businesses with flexible labor solutions

About Traba

Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.

New York City, New YorkHeadquarters

2021Year Founded

$44.4MTotal Funding

SERIES_BCompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees