Strategy & Operations (Senior) Manager, Commerce at WhatNot

Los Angeles, California, United States

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$160,000 – $245,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, MarketplaceIndustries

Requirements

7+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred
Excellent project management skills, with the ability to handle multiple projects simultaneously
Strong understanding of commerce operations and process optimization
Proficient in data analysis and reporting tools
Exceptional leadership and team management skills
Strong communication and interpersonal skills
Ability to think strategically and execute methodically
Experience with SQL and analytics tools like Looker, Sigma, Hex
Within commuting distance of New York, NY, Los Angeles, CA, or San Francisco, CA hubs
Low ego, growth mindset, leaning into action and high impact

Responsibilities

Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience
Manage cross-functional commerce projects in close partnership with the product and engineering teams
Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
Analyze commerce data to provide insights and recommendations
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

Skills

Key technologies and capabilities for this role

Commerce StrategyOperations ManagementMargin OptimizationCross-functional ProjectsData AnalysisProcess ImprovementVendor ManagementContract NegotiationLogisticsPaymentsUser ExperienceTrust and Fraud

Questions & Answers

Common questions about this position

What is the salary range for the Strategy & Operations (Senior) Manager, Commerce role?

The salary range is $160K - $245K.

Is this position remote, and what are the location requirements?

Team members are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs, though the company operates as a remote co-located team.

What skills and experience are required for this role?

Candidates need 7+ years in strategy and operations roles, a Bachelor’s degree (MBA preferred), excellent project management skills, strong understanding of commerce operations, proficiency in data analysis tools like SQL, Looker, Sigma, Hex, and exceptional leadership, communication, and strategic thinking skills.

What is the company culture like at Whatnot?

Whatnot values low ego, a growth mindset, leaning into action and high impact, and is inspired by innovation while anchored in its values as a remote co-located team building the future of online marketplaces.

What makes a strong candidate for this position?

A strong candidate has 7+ years in strategy/operations (e.g., consulting, finance), excellent project management, commerce operations knowledge, data analysis proficiency including SQL and tools like Looker, plus leadership, communication, and a low-ego growth mindset.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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