SevenRooms

Strategy & Operations Analyst

New York, New York, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, SaaSIndustries

Position Overview

  • Location Type: Not Specified
  • Employment Type: Not Specified
  • Salary: Not Specified
  • Brief Description: As an Analyst on the Strategy & Operations Team, you will play a pivotal role in uncovering data-driven insights that inform strategic initiatives and drive operational excellence. This role involves analyzing data, creating visualizations, and collaborating with teams across the company to tackle complex business problems.

The Team & Role

The Strategy & Operations team at SevenRooms is the driving force behind the company’s long-term growth and operational excellence. They work cross-functionally to develop and execute key initiatives that align with SevenRooms' strategic goals, ensuring scalability, efficiency, and optimal performance. The team leverages data-driven insights, improves processes, and guides business decisions to enhance customer experience and foster company-wide innovation.

What You’ll Do

  • Drive Strategic Initiatives: Lead analyses that inform key strategic decisions, from market expansion and product development to operational efficiency and customer experience enhancements.
  • Unlock Data-Driven Insights: Dive deep into data, uncovering hidden trends and patterns that fuel actionable recommendations. You'll be a master of data visualization, translating complex datasets into compelling narratives.
  • Partner with Leaders: Collaborate with senior leadership across functions (Product, Marketing, Sales) to provide data-backed recommendations and drive strategic alignment.
  • Build & Optimize: Develop forecasting models and frameworks to assess the impact of strategic initiatives and market dynamics. Identify inefficiencies and suggest data-informed improvements to streamline operations.
  • Be a Thought Leader: Conduct market research and competitive analysis to stay ahead of industry trends. Share your insights and perspectives to influence the company's strategic direction.
  • Reporting: Develop and maintain dashboards, reports, and key performance indicators (KPIs) that support business objectives.
  • Collaborate: Work cross-functionally with teams such as Product, Marketing, Sales, and Customer Success to address strategic questions and operational challenges.

Who You Are

  • Experience: 2-4 years in an analytical role, ideally in corporate strategy, business operations, strategy consulting, or finance. Experience in SaaS or hospitality is a plus.
  • Technical Skills:
    • Proficiency in Excel/Google Sheets
    • SQL
    • Data visualization tools (e.g., Tableau, Looker, Power BI)
    • Familiarity with Python or R (a bonus)
  • Skills: Strong critical thinking skills with a demonstrated ability to solve complex problems.

Application Instructions

  • Not Specified

Skills

Data Analysis
Data Visualization
Strategic Planning
Operational Excellence
Forecasting Models
Market Research
Competitive Analysis
Business Problem Solving

SevenRooms

Guest experience and retention platform for hospitality

About SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.

New York City, New YorkHeadquarters
2011Year Founded
$69.6MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Benefits
Life Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget

Risks

Increased competition from Square's integrated solutions may impact SevenRooms' market share.
The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.
Integration challenges with HeyPluto may affect customer adoption of new messaging tools.

Differentiation

SevenRooms offers a comprehensive guest experience platform for hospitality operators.
The platform integrates reservations, takeout orders, and customer satisfaction management.
SevenRooms provides data-driven insights for personalized marketing and customer loyalty.

Upsides

Growing demand for AI-driven personalization boosts SevenRooms' market potential.
Partnerships with major hospitality brands enhance SevenRooms' industry credibility.
Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.

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