Strategic Operations Business Services Manager at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial Services, Real EstateIndustries

Requirements

Bachelor's degree in Business Administration, Operations Management (or related field, as description cuts off)

Responsibilities

Lead strategic planning and operational excellence initiatives for the North America Business Services program, working closely with the program leader to define roadmaps, optimize processes, and ensure alignment with global organizational strategies and objectives
Drive the execution and implementation of standardized operational frameworks and best practices across North America, collaborating with internal stakeholders and regional counterparts to enhance efficiency, measure performance, and foster continuous improvement
Establish and maintain robust performance measurement systems and governance frameworks to track key performance indicators (KPIs), analyze operational metrics, and proactively identify opportunities to address potential issues and mitigate risks within the North America Business Services operations
Cultivate and expand strategic relationships with key global and regional stakeholders across various functions, integrating Business Services programs and ensuring alignment with AIG’s evolving business goals and priorities
Develop and deliver executive-level presentations and communications, including strategic plans, operational reviews, performance reports, and opportunity assessments, to effectively convey complex information and influence senior leadership decision-making
Champion a culture of innovation, continuous improvement, and client focus within the North America Business Services team, empowering team members and fostering a collaborative environment to drive transformative change and deliver added value
Act as a central liaison and communication conduit, distilling and conveying key strategic messages and initiatives from global GS&PS category leaders, regions, and support organizations to gain awareness, sponsorship, and active participation
Conduct market research, industry benchmarking, and networking to identify emerging trends, evaluate best-in-class practices, and provide actionable insights that inform strategic decision-making and drive value within North America Business Services
Partner with cross-functional teams and external (supplier) stakeholders, leading change management initiatives to successfully implement transformation projects and deliver on the continuous improvements that add value
Provide strategic support and guidance as needed across the broader global GS&PS team, contributing expertise and fostering alignment on key initiatives and best practices

Skills

Strategic Planning

Operational Excellence

Process Optimization

Stakeholder Management

Third-Party Management

Risk Mitigation

Performance Measurement

Business Continuity

Facilities Management

Procurement

Program Management

Change Management

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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