Strategic Launch Manager at Miter

New York, New York, United States

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$140,000 – $160,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

ConstructionIndustries

Requirements

6+ years in SaaS implementation, consulting, or a fast-growing services/ops role
Experience with Payroll, accounting, tax, or financial products
Experience leading projects >6 months or >$100k in services (preferred)
HCM, ERP and/or Construction industry experience

Responsibilities

Partner directly with Strategic customers to design tailored implementation plans and lead them through rolling out the Miter solutions they’ve purchased
Own the end-to-end launch journey—aligning on timelines, defining success criteria, and ensuring milestones support each customer’s business goals
Drive product adoption by delivering personalized guidance, sharing best practices, and equipping customers to get the most out of Miter
Work cross-functionally with Sales, Solutions Engineering, Customer Success, and Support to create seamless handoffs and set customers up for long-term success
Collaborate with Product and Engineering to relay customer insights, troubleshoot technical challenges, and advocate for improvements that reflect customer needs and industry trends
Help scale the Strategic Launch function by contributing to playbooks, process improvements, and team best practices—turning learnings into leverage for future launches

Skills

Implementation Management

Customer Onboarding

HR Systems

Payroll Implementation

Stakeholder Management

Executive Engagement

Multi-Entity Accounts

SaaS Launch

Project Leadership

Miter

Integrated HR and payroll software for construction

About Miter

Miter provides an integrated software solution designed specifically for the construction industry, focusing on streamlining administrative tasks such as onboarding, timesheets, payroll, reporting, and compliance. The platform allows construction firms to manage both W2 employees and 1099 contractors efficiently, with a mobile app that enables team members to submit timesheets directly from the field. Miter operates on a subscription-based model, offering features like e-signature functionality and automated reporting. A key differentiator is their "white glove" onboarding service, where labor compliance experts assist clients in optimizing the platform for their needs. The goal of Miter is to simplify administrative processes for construction firms, helping them save time, avoid penalties, and secure more public sector contracts.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$3.2MTotal Funding

PRE_SEEDCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Stock Options

Parental Leave

Home Office Stipend

Risks

Established HR providers entering the construction niche threaten Miter's market share.

Cybersecurity threats targeting SaaS platforms could compromise Miter's client data.

Economic downturns in construction may reduce spending on Miter's software.

Differentiation

Miter offers a unique all-in-one platform for construction HR and compliance.

The platform supports both W2 employees and 1099 contractors seamlessly.

Miter provides 'white glove' onboarding services for personalized client setup.

Upsides

Growing demand for mobile-first solutions boosts Miter's mobile app usage.

Public sector contracts emphasize compliance, aligning with Miter's strengths.

Remote work trends increase the need for digital HR solutions like Miter's.

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