Customer Success Manager -- Mid Market
Common Room- Full Time
- Junior (1 to 2 years)
Candidates should have a proven track record in strategic account management, ideally within a technology or SaaS environment. Strong communication and interpersonal skills are essential, along with the ability to build relationships with C-level executives. Experience in customer success, adoption strategies, and business reviews is required, as well as a strong understanding of user research methodologies.
The Strategic Customer Success Manager will build deep relationships with high-value customers and understand their business objectives. They will champion the adoption of Maze solutions and provide strategic guidance to enhance research practices. Regular business reviews will be conducted to articulate ROI and strengthen client alignment. The role also involves serving as the voice of the customer, identifying challenges, and collaborating cross-functionally to ensure client success and drive revenue growth.
Product research platform for agile teams
Maze is a product research platform that assists agile teams in quickly testing and gathering user insights to enhance their design and development processes. The platform allows product managers, designers, and researchers to consolidate their research efforts into one easy-to-use interface. Users can import prototypes from popular design tools like Figma and Sketch with a single click, enabling them to conduct usability tests on high-fidelity designs. Maze supports testing multiple design variants in one study, which helps teams make informed decisions based on real user feedback rather than intuition. The company operates on a subscription-based model, offering various pricing plans to accommodate different team sizes. Maze's goal is to empower product teams to create user-centric products by providing fast and continuous feedback, ultimately driving business growth and improving user satisfaction.