Maze

Strategic Customer Success Manager - EMEA

United Kingdom

$89,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Enterprise SoftwareIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: $89K - $120K
  • Location Restrictions: Candidates must be based in the United Kingdom or Portugal.

MazeMaze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and are a fully remote team working across 35+ countries. Maze is the user research platform that empowers any company to build the right products faster, by making user insights available at the speed of product development. We believe that companies that win are incorporating user insights at every stage of product development, where the organization is empowered to conduct research no matter what their maturity, and that Research can focus on high-value questions with the greatest impact. Built for ease of use, Maze allows researchers, designers, and product managers to collect and share user insights when needed most, putting them at the center of every decision. With Maze, companies can recruit the right participants effortlessly, conduct research autonomously, and analyze user insights that drive actual decisions.

Requirements

  • (No specific requirements listed in the provided text)

Responsibilities

  • Strategic Account Management: Build deep, trusted relationships with a portfolio of high-value, strategic customers.
  • Understanding Business Objectives: Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes.
  • Adoption & Engagement: Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities.
  • Strategic Guidance: Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals.
  • Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
  • Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.
  • Problem-Solving: Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.
  • Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.
  • Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

Company Information

  • Company: MazeMaze
  • Funding: Series B-funded
  • Remote: Fully Remote (team members located in 35+ countries)

Skills

Account Management
Strategic Account Management
Business Objectives
Customer Relationship Management
Strategic Guidance
Adoption
Engagement

Maze

Product research platform for agile teams

About Maze

Maze is a product research platform that assists agile teams in quickly testing and gathering user insights to enhance their design and development processes. The platform allows product managers, designers, and researchers to consolidate their research efforts into one easy-to-use interface. Users can import prototypes from popular design tools like Figma and Sketch with a single click, enabling them to conduct usability tests on high-fidelity designs. Maze supports testing multiple design variants in one study, which helps teams make informed decisions based on real user feedback rather than intuition. The company operates on a subscription-based model, offering various pricing plans to accommodate different team sizes. Maze's goal is to empower product teams to create user-centric products by providing fast and continuous feedback, ultimately driving business growth and improving user satisfaction.

Paris, FranceHeadquarters
2018Year Founded
$55.9MTotal Funding
SERIES_BCompany Stage
Consumer Software, DesignIndustries
51-200Employees

Benefits

Health Insurance
Mental Health Support
Life Insurance
Disability Insurance
Flexible Work Hours
Paid Family Leave
Remote Work Options
Company Equity
Home Office Stipend

Risks

Increased competition from AI-driven UX tools threatens Maze's market share.
Rapid AI advancements may outpace Maze's current offerings, requiring R&D investment.
Entry of large tech companies into product research increases competitive pressure.

Differentiation

Maze integrates with Figma and Sketch for seamless usability testing.
The platform supports testing multiple design variants in a single study.
Maze offers AI-powered features to scale research and make rapid decisions.

Upsides

Recent $40M funding round boosts Maze's growth and innovation potential.
Partnerships with User Interviews and ADPList enhance Maze's educational initiatives.
Gold Award recognition highlights Maze's effective approach to behavioral insights.

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