Responsibilities

The Strategic Customer Success Account Manager at Spring Health will serve as a product expert and advocate for mental health, overseeing the full customer lifecycle for the company’s largest partners. This includes forecasting revenue, identifying upsell opportunities, building and managing relationships with customers and stakeholders, developing account plans, managing census files, designing engagement communications, preparing business reviews, and delivering renewal proposals. The role also involves collaborating cross-functionally to gather customer feedback, supporting sales efforts, leveraging data to drive results, and monitoring key customer success metrics such as renewal and expansion, relationship with executive buyers, and net promoter score.