Responsibilities

As a Customer Success Manager, you will confidently and independently own key customer outcomes including product adoption and utilization, net dollar retention, upsell, and customer health for clients within your book of business. You will build strong, consultative relationships with customers and partners, advise them on strategies to optimize adoption, lead the expansion sales and renewal process, use your understanding of HealthJoy’s value proposition to position it in customer business reviews, proactively dive deep into performance using CRM and BI tools, provide product education, manage customer relationships, and act as an advocate for customers while providing feedback to internal stakeholders.