Maze

Strategic Customer Success Manager - EMEA

United Kingdom

$89,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Enterprise SoftwareIndustries

Requirements

Candidates should have a proven track record in strategic account management, ideally within a technology or SaaS environment. Strong communication and interpersonal skills are essential, along with the ability to build relationships with C-level executives. Experience in customer success, adoption strategies, and business reviews is required, as well as a strong understanding of user research methodologies.

Responsibilities

The Strategic Customer Success Manager will build deep relationships with high-value customers and understand their business objectives. They will champion the adoption of Maze solutions and provide strategic guidance to enhance research practices. Regular business reviews will be conducted to articulate ROI and strengthen client alignment. The role also involves serving as the voice of the customer, identifying challenges, and collaborating cross-functionally to ensure client success and drive revenue growth.

Skills

Account Management
Strategic Account Management
Business Objectives
Customer Relationship Management
Strategic Guidance
Adoption
Engagement

Maze

Product research platform for agile teams

About Maze

Maze is a product research platform that assists agile teams in quickly testing and gathering user insights to enhance their design and development processes. The platform allows product managers, designers, and researchers to consolidate their research efforts into one easy-to-use interface. Users can import prototypes from popular design tools like Figma and Sketch with a single click, enabling them to conduct usability tests on high-fidelity designs. Maze supports testing multiple design variants in one study, which helps teams make informed decisions based on real user feedback rather than intuition. The company operates on a subscription-based model, offering various pricing plans to accommodate different team sizes. Maze's goal is to empower product teams to create user-centric products by providing fast and continuous feedback, ultimately driving business growth and improving user satisfaction.

Key Metrics

Paris, FranceHeadquarters
2018Year Founded
$55.9MTotal Funding
SERIES_BCompany Stage
Consumer Software, DesignIndustries
51-200Employees

Benefits

Health Insurance
Mental Health Support
Life Insurance
Disability Insurance
Flexible Work Hours
Paid Family Leave
Remote Work Options
Company Equity
Home Office Stipend

Risks

Increased competition from AI-driven UX tools threatens Maze's market share.
Rapid AI advancements may outpace Maze's current offerings, requiring R&D investment.
Entry of large tech companies into product research increases competitive pressure.

Differentiation

Maze integrates with Figma and Sketch for seamless usability testing.
The platform supports testing multiple design variants in a single study.
Maze offers AI-powered features to scale research and make rapid decisions.

Upsides

Recent $40M funding round boosts Maze's growth and innovation potential.
Partnerships with User Interviews and ADPList enhance Maze's educational initiatives.
Gold Award recognition highlights Maze's effective approach to behavioral insights.

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