Glia

Customer Success Manager

United States

Glia Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates are required to have 4+ years of experience in Customer Success, Consulting, Account Management, or a similar role, familiarity with managing complex Enterprise clients, formal or informal project management expertise, and experience in complex SaaS products/platforms. A Bachelor’s degree is also required, along with a willingness to travel 15-30% of the time.

Responsibilities

As a Customer Success Manager, you will provide strategic direction to clients on how to best drive value with the platform, create reports and presentations showcasing KPI improvements, demonstrate thought leadership and collaborate across numerous internal teams, establish relationships at all seniority levels throughout the organization, provide product and strategic insights based on client experience, and develop and execute comprehensive training initiatives.

Skills

Customer Success
Consulting
Account Management
Project Management
SaaS Platforms
Client Relationship Management
Training & Development
Strategic Planning
Reporting & Presentation

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Key Metrics

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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