Customer Success Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Competitive (Details not provided)

About Glia: Glia’s award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences.

The Role: As a key member of the Success organization, you’ll be the owner of ongoing consultative relationships with our most important clients. You'll play the role of quarterback for pre-sales, implementations, and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.

Responsibilities

• Provide strategic direction to clients on how to best drive value with our platform.
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform.
• Demonstrate thought leadership and collaborate across numerous internal teams.
• Establish relationships at all seniority levels throughout the organization.
• Provide product and strategic insights based on your experience with clients.
• Develop and execute comprehensive training initiatives.

Requirements

• 4+ years experience in Customer Success, Consulting, Account Management, or similar.
• Familiarity with managing complex Enterprise clients.
• Formal or informal project management expertise.
• Experience in complex SaaS products/platforms.
• Bachelor’s degree.
• Must be willing to travel 15 - 30% of the time.
• Bonus: Experience working in or selling to Contact Centers/Financial Institutions.

Benefits

• Stock options and Competitive salary
• Professional development support (trainings, courses, conferences, books, etc.)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Diversity: 25 countries represented

Company Information

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Talent Acquisition Process: The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates, and sending documents. The process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page.