Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates are required to have 4+ years of experience in Customer Success, Consulting, Account Management, or a similar role, familiarity with managing complex Enterprise clients, formal or informal project management expertise, and experience in complex SaaS products/platforms. A Bachelor’s degree is also required, along with a willingness to travel 15-30% of the time.
As a Customer Success Manager, you will provide strategic direction to clients on how to best drive value with the platform, create reports and presentations showcasing KPI improvements, demonstrate thought leadership and collaborate across numerous internal teams, establish relationships at all seniority levels throughout the organization, provide product and strategic insights based on client experience, and develop and execute comprehensive training initiatives.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.