Customer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
$110,000 – $125,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Success, API Platforms, AI TechnologyIndustries
Requirements
Candidates should possess a strong understanding of customer success principles and practices, with a demonstrated ability to build and maintain strong customer relationships. Experience in a SaaS environment, particularly with API-first platforms, is highly desirable, as is a consultative sales background. Strong communication and interpersonal skills are essential, along with the ability to quickly learn new technologies and adapt to changing priorities.
Responsibilities
As a Customer Success Manager, you will own the customer relationship with strategic customers and prospects, driving product engagement and revenue growth. You will guide customers through the initial onboarding process, provide ongoing support and training, and proactively identify opportunities to expand product usage. You will also be responsible for monitoring customer health, addressing concerns, and advocating for customer needs within the company. Furthermore, you will work closely with Expert Solutions Architects and Implementation Engineers to ensure successful customer implementations and ongoing support, ultimately contributing to the long-term success and satisfaction of our customers.
Skills
Customer Relationship Management
Customer Success
Presales Support
Technical Support
API Platforms
AI-assisted Data Exchange
Problem-Solving
Communication
Relationship Building
Flatfile
Data import solution for businesses
About Flatfile
Flatfile provides a data import solution that helps businesses streamline their data import workflows. Its main product is a smart API that allows companies to embed a file importer into their applications, which can automatically collect and convert data files from various sources. This makes it easier for businesses to manage large volumes of data and collaborate on data onboarding projects. Unlike many competitors, Flatfile offers a freemium model, allowing users to try the service for free and upgrade as their needs grow. The platform is built on modern cloud technologies, ensuring scalability and compliance with industry regulations for data safety. The goal of Flatfile is to enhance the data import process for businesses, delivering a quick and lasting return on investment.
Key Metrics
Denver, ColoradoHeadquarters
2018Year Founded
$92.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees