Strategic Customer Success Manager – Growth & Expansion (PLG)

Position Overview

• Location Type: [Not specified]
• Job Type: [Not specified]
• Salary: $70,000 - $100,000 (depending on experience and location)

Typeform is a refreshingly different form builder that helps over 150,000 businesses collect data through enjoyable forms, surveys, and quizzes. Typeform drives 500 million responses annually and integrates with essential tools like Slack, Zapier, and HubSpot.

This role focuses on making Product-Led Growth (PLG) a reality for customers. As a Strategic Customer Success Manager, you will be a strategic partner to Typeform's largest customers, helping them unlock the full value of the product. You will manage the entire customer lifecycle, from onboarding to expansion, acting as a trusted advisor to business-critical teams. Your goal is to guide customers through scaling use cases, driving deeper integration, and maximizing ROI from the product, focusing on growth through customer impact.

Requirements

• Proven experience in a customer success or account management role within SaaS (Enterprise-level preferred).
• Track record of driving adoption, renewals, and expansion.
• Comfort with commercial conversations, including usage-based growth and value-based selling.
• Strategic thinking and strong storytelling skills, capable of communicating with both executives and end-users.
• Collaborative instincts and a desire to work cross-functionally.
• Analytical mindset, confident in using data to inform recommendations and measure success.
• Bonus: Experience in a PLG motion or product-first environment.

Responsibilities

• Partner with Enterprise Plan customers (predominantly SMBs and Mid-market companies) at key lifecycle points to understand their goals and coach them on how Typeform helps achieve them.
• Monitor customer health, usage, and engagement using internal tools, proactively mitigating churn risks.
• Identify expansion opportunities, lead renewal discussions, and confidently close commercial growth.
• Deliver strategic account reviews and insights to customer stakeholders and internal teams.
• Collaborate across Sales, Product, Support, Marketing, and Community to enhance the customer journey and feedback loops.
• Apply a product-led mindset to your book of business, continuously testing, scaling, and learning.

Compensation & Perks

• Base Salary Range: $70,000 - $100,000 (depending on experience and location). Open to leveling conversations and flexibility.
• OTE Structure: 70/30 OTE structure with clear earning potential tied to expansion and renewal outcomes.
• Annual Bonus: 5% annual bonus based on individual and company performance.
• Remote Work Allowance: $150/month remote work allowance, plus flexible work perks.
• Benefits: Full access to a comprehensive benefits package (healthcare, learning, wellbeing, and more).

The final level and total compensation will be determined during the interview process based on your experience and market benchmarks. Typeform aims to reward great work, pay fairly, and maintain transparency.

Company Information

Typeform drives hundreds of millions of interactions annually, enabling conversational, human-centered experiences globally. The company operates as one team, valuing individual perspectives to foster strong bonds built on respect, transparency, and trust. Typeform champions its diverse customer base by anticipating needs and prioritizing challenges.