Strategic Customer Success Manager
Vouched- Full Time
- Junior (1 to 2 years)
Candidates should possess proven experience in a customer success or account management role within SaaS, preferably at an Enterprise level, and a track record of driving adoption, renewals, and expansion. They should be comfortable with commercial conversations, including usage-based growth and value-based selling, and demonstrate strategic thinking and strong storytelling skills. An analytical mindset and the ability to use data to inform recommendations are also required.
As a Strategic Customer Success Manager, you will partner with Enterprise Plan customers to understand their goals and coach them on how Typeform helps meet those goals, monitor customer health and engagement, identify expansion opportunities, lead renewal discussions, and deliver strategic account reviews. You will collaborate across various teams to improve the customer journey and feedback loops, and bring a product-led mindset to your book of business, always testing and scaling based on data.
Creates user-friendly online forms and surveys
Typeform creates online forms and surveys that are easy to use and engaging. Their products include form builders, survey makers, quiz creators, and the VideoAsk tool for interactive video conversations. These tools help businesses collect and analyze data effectively, leading to better response rates and more meaningful insights. Typeform serves a wide range of industries, including automotive, healthcare, education, and marketing, catering to various roles like marketing and human resources. Unlike many competitors, Typeform focuses on user engagement and simplicity in design. Their goal is to help clients maximize data collection and analysis through a subscription-based model, offering different pricing tiers to accommodate businesses of all sizes.