Job Description

Salary: $190K - $230K Location Type: Remote Employment Type: Full-Time

About Freshpaint

Customer data is the fuel that drives all modern businesses, from product analytics to marketing, support, advertising, advanced data analysis in the warehouse, and sales. For highly regulated businesses in healthcare, harnessing this customer data and getting it to the necessary marketing and analytics tools while adhering to patient privacy laws has always been a challenge – until now.

Tools that automatically collect sensitive user identifiers and healthcare information are often not HIPAA compliant, making simple tasks like running ads difficult for healthcare companies. Freshpaint provides a layer of data governance to make current web analytics tools HIPAA-compliant. This allows our customers to continue gaining valuable insights to improve the patient experience and safeguard health information while promoting access to care through popular advertising platforms like Facebook and Google.

In essence, Freshpaint helps healthcare marketers promote access to care and safeguard patient privacy simultaneously. This is a critical and complex problem within a massive market, as healthcare constitutes 20% of the US GDP.

Our customers manage their customer data using:

• Privacy Platform: We help healthcare providers automate their website’s and app’s HIPAA compliance and safeguard patient data. This is our core product today.
• Future additional product lines: We are building marketing applications on top of our core platform.

Freshpaint is a fully remote company. While we do not consider location, we only hire within the US. Many of our team members are concentrated in major metro areas like San Francisco or New York City. To foster connection, we gather the team twice a year for offsites. We are backed by leading investors including Y-Combinator, Intel Capital, and angel investors such as the Head of Data from Slack and the Head of Data at LinkedIn.

Who We Are

Freshpaint was founded by web analytics veterans who recognized the difficulties highly regulated companies faced in collecting and using customer data compliantly. We began as part of Y Combinator’s S19 cohort and have since been dedicated to enabling healthcare companies to collect, safeguard, and activate patient data.

In 2022, updated government guidance around HIPAA effectively made our software a requirement for healthcare companies, positioning us as one of the fastest-growing software companies globally. Our team possesses deep analytics and growth experience, with members coming from high-growth companies like Heap, Pendo, Iterable, Quantum Metric, and Retool. If you value significant freedom and ownership in your work, enjoy interfacing with customers, and want to work on a product with high customer impact, Freshpaint is the place for you.

The Role

Our success is intrinsically linked to the success of our customers. We are seeking to expand our Customer Success team to assist our customers in adopting a privacy-first approach to healthcare marketing.

The Customer Success team at Freshpaint empowers our customers to achieve their goals while prioritizing privacy and data quality. We ensure consistent value delivery that drives customer growth through our commitment to delivery excellence, industry expertise, efficiency, and dedication to customer outcomes.

Our Strategic Account Managers (SAMs) are responsible for the entire lifecycle relationship with our most strategic and important customers. They guide these customers through the complexities of data privacy and Freshpaint’s offerings. SAMs work closely with customers to understand their business needs and how to best support them on their data privacy journeys, leveraging the expertise of Freshpaint’s broader teams.