[Remote] Senior Account Manager, Gas & Convenience at Fetch

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Rewards App, Consumer Rewards, Gas & Convenience, MarketingIndustries

Requirements

Ability to lead client relationships and engagements, ensuring deliverables align with client needs to drive retention and growth
Client-facing experience contributing directly to revenue through individual and pod quota ownership
Capability to develop and contribute to campaigns, build relationships, and develop expertise in Fetch’s offerings
Proficiency in applying tools and workflows, including AI-enabled tools, to improve accuracy, efficiency in client delivery, data accuracy, and client engagement
Readiness to learn quickly, think critically, explore new tools (especially AI), challenge the status quo, and move fast
Experience in a full-time role, workable from US offices or remotely in the United States

Responsibilities

Own individual revenue targets and contribute to pod revenue goals
Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner
Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported
Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests
Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager
Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start; utilize AI-enabled platforms to ensure precision and efficiency
Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
Collaborate closely with your sales counterpart to drive upsells and expand Fetch’s share of partner budgets using data and trend analysis
Ensure clients have access to timely reporting to guide budget allocation

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementCampaign DevelopmentRevenue GrowthClient RetentionQuota Ownership

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This is a full-time role that can be held from one of our US offices or remotely in the United States.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for the Senior Account Manager role?

Key skills include building consultative client relationships, leading partner calls and engagements, strategizing for client retention and growth, leveraging AI-enabled tools for efficiency, and navigating deadlines with resilience.

What is the company culture like at Fetch?

Fetch fosters a people-first culture rooted in trust, accountability, and innovation, valuing curiosity, adaptability, confidence to explore AI tools, challenging the status quo, and bringing fun to work. It has been ranked as one of America’s Best Startup Employers by Forbes for two years.

What makes a strong candidate for this Senior Account Manager position?

Strong candidates are ready to learn AI tools quickly, think critically, move fast, own revenue targets, build consultative client relationships, and demonstrate resilience in managing priorities and deadlines.

Fetch

On-demand delivery service for local products

About Fetch

Fetch Delivery Inc. provides on-demand delivery services to individual consumers and local businesses in Santa Fe, NM, and Boulder, CO. Customers can order a variety of products, including groceries, pharmacy items, meals, pet supplies, and more, sourced from hundreds of local businesses. Once an order is placed, Fetch's drivers pick up the items and deliver them directly to the customer's home. The company differentiates itself by focusing on local partnerships and offering a wide range of products, while also providing flexible earning opportunities for drivers. Fetch's goal is to meet the growing consumer demand for convenience and time-saving solutions in the local delivery market.

Irvine, CaliforniaHeadquarters

2013Year Founded

$9.2MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer Software, Consumer GoodsIndustries

11-50Employees

Benefits

Stock options

401k match

Medical, dental, & vision

Pet insurance

Education reimbursement

Flexible PTO

Parental leave

Flexible work schedule

Hybrid work environment

Risks

Increased competition from DoorDash and Uber Eats could overshadow Fetch's market presence.

Rising operational costs may impact Fetch's profitability as it scales delivery services.

Potential regulatory changes in gig economy labor laws could affect Fetch's business model.

Differentiation

Fetch offers a unique receipt-scanning rewards app, enhancing customer loyalty and engagement.

Fetch Delivery specializes in hyper-local delivery, focusing on Santa Fe and Boulder areas.

Fetch integrates AI and ML to optimize delivery logistics and improve user experience.

Upsides

Fetch raised $50 million from Morgan Stanley, indicating strong financial backing and growth potential.

Fetch's appointment of a former Uber executive as CFO strengthens its leadership team.

Fetch's use of AI and gamification can boost user engagement and retention.

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