Strategic Account Manager

Position Overview

• Location Type: [Not specified]
• Job Type: Full Time
• Salary: [Not specified]

At 360Learning, our largest enterprise clients are strategic partners crucial to our growth and impact. These organizations, often with 50,000+ employees and including CAC40 leaders, are complex ecosystems where value creation demands more than transactional account management. As a Strategic Account Manager (SAM), your mission is to position 360Learning as a key partner in their HR and L&D transformation, securing strategic accounts and increasing ARR.

Responsibilities

• Build deep internal visibility: Become known and trusted across key functions and hierarchies (L&D, HR, IT, business units, top leadership) within client organizations. Navigate complexity and map decision centers to identify new opportunities and unlock scale.
• Drive use case expansion: Act as a consultative partner to help clients discover, test, and scale new applications of the 360Learning platform that deliver measurable business impact, moving beyond initial use cases like onboarding or sales enablement.
• Create long-lasting strategic relationships: Establish yourself as a trusted advisor by developing high-touch relationships with senior stakeholders, particularly within L&D and HR leadership, through strategic conversations, executive reviews, workshops, and in-person engagements. Build trust through credibility, insight, and empathy.

Onboarding and Development Timeline

Within 1 month:

• Learn to navigate Convexity, our working environment.
• Meet the global team through virtual coffee meets and happy hours.
• Understand our product offering through training and onboarding.
• Learn our sales processes, tools, and frameworks.
• Discover your territory.

Within 3 months:

• Analyze assigned accounts to design tailored action plans.
• Establish strong executive relationships across accounts (HR, L&D, C-Level).
• Co-create 12–24 month strategic account plans with clear revenue and partnership goals.
• Identify key business challenges and use cases with a consultative mindset.

Within 6 months:

• Drive multiple high-value upsell opportunities with support from cross-functional teams (Presales, Professional Services, Product, Customer Success).
• Become the internal champion for your clients, orchestrating resources to deliver impact.
• Secure strategic alignment at the executive level to scale adoption.
• Maintain high CRM hygiene.

Within 12 months:

• Deliver significant YoY growth across each account (targeting > €500k of new bookings).
• Accurately forecast on a weekly and monthly cadence to meet and exceed quotas.
• Lead contract renewals and expansion negotiations end-to-end.
• Be recognized as a strategic partner and enterprise expert.

Requirements

• 8+ years of experience in enterprise account management or strategic sales in SaaS B2B, or consulting.
• Proven success managing large, complex accounts with multi-year roadmaps and deal sizes of €200k – €500k+.
• Strong consultative selling skills; ability to connect business challenges to solutions and ROI.
• Track record of building trust-based relationships with CHROs and senior HR stakeholders.
• Knowledge of enterprise HR/L&D transformation is a strong plus.
• Experience working with CAC40 or top French/global enterprise groups.
• Native French and fluent English proficiency.
• Enthusiasm for our working environment: https://bit.ly/Convexity_360L

Company Information

At 360Learning, our largest enterprise clients represent more than just revenue — they are long-term strategic partners at the heart of our growth and impact.

What we offer

• Compensation: Package includes base salary, a variable component, and equity.
• Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss.