PagerDuty

Strategic Account Executive - East

United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Operations Management, SaaSIndustries

Requirements

Candidates should have experience selling SaaS products to Enterprise accounts and a consultative sales approach with a proven knack for driving sales growth. Strong presentation skills, both verbal and visual, are required, along with the ability to customize content for different audiences. A deep understanding of customer problems and stakeholder focus areas is essential, as is the ability to identify long-term strategies to grow accounts by aligning with customer objectives.

Responsibilities

The Strategic Account Executive will manage and close complex, multi-product sales cycles for Fortune 500 accounts, focusing on highlighting the unique value and benefits of PagerDuty's products and services. Responsibilities include developing strategic plans, identifying long-term strategies to grow accounts, establishing genuine connections with customers, and conducting effective conversations with senior-level executives. The role also involves negotiating positive business outcomes, mapping territory assignments, and driving effective territory strategies.

Skills

SaaS sales
Enterprise account management
Consultative sales
Sales growth
Pipeline management
New business development
Value selling
Digital operations management

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters
2009Year Founded
$168.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance
Paternity and Maternity Leave
Employee Assistance Program
PTO (Vacation / Personal Days)
Sick Time
Remote Work
Adoption Assistance
401(k)
Employee Stock Purchase Program
Flexible Spending Account
Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.
Economic downturns could affect subscription renewals and acquisitions.
Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.
Recognized as a leader in GigaOm's 2024 Radar for AIOps.
Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.
Strategic focus on public sector and Americas sales expands market reach.
Investments by Intech and Quantbot indicate confidence in growth potential.

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