Staff Product Manager, Partner Lifecycle at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Logistics, RetailIndustries

Requirements

Experience in product management, particularly in designing, building, and deploying tooling for partner-facing teams
Ability to work cross-functionally with Engineering, Science, Commercial, Legal, Security, and Integration teams
Strong understanding of partner (merchant) needs across restaurants, grocers, and non-food retailers
Expertise in leading strategy, vision, and roadmaps aligned with strategic and commercial objectives
Proficiency in evolving platform architecture for AI solutions and system integrations
Skills in data analysis, insights, and storytelling to influence peers and senior leaders
Capability to drive behavioral change management and adoption across large teams
Comfortable with hands-on product work and commercial thought-leadership
Ability to operate across all stages of the merchant lifecycle (prospecting, acquisition, onboarding, in-life support, churn avoidance)
Exposure to AI-led innovation, particularly generative and agentic AI

Responsibilities

Lead Strategy & Roadmap: Own the long-term vision and roadmap for commercial tooling, ensuring alignment with Deliveroo’s strategic and commercial objectives
Design Scalable Systems: Evolve our platform architecture to support deployment of AI solutions and seamless integration across multiple systems
Cross-Functional Leadership: Collaborate with Commercial, Engineering, Legal, Security, and Integration teams to deliver cohesive, secure, and high-impact solutions
Champion the Partner Experience: Deeply understand the needs of restaurants and retailers, and design experiences that are intuitive, empowering, and outcome-driven
Influence Through Insight: Use data, insights, and storytelling to influence peers, senior leaders, and drive adoption of solutions

Skills

Product Management

Generative AI

Agentic AI

Partner Lifecycle

Merchant Onboarding

Self-Serve Tools

Customer Experience

Logistics

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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