[Remote] Director, Partner Onboarding at Twin Health

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital Health, HealthtechIndustries

Requirements

Self-starter energized by working with customers and building strong relationships externally and internally
Ability to own the entire onboarding and deployment of the Twin program(s) end-to-end
Strong problem-solving, analytical, and troubleshooting skills
Strong verbal and written communication skills, tailored to the situation and audience in a fast-paced environment
Ability to navigate ambiguity while managing internal and external teams in a highly detail-oriented, organized, and structured manner
Highly organized, customer-focused, and resourceful
Passionate about making a difference, comfortable with ambiguity, and naturally collaborative

Responsibilities

Establish and maintain highly effective relationships with key stakeholders, executives, and the C-suite across large enterprise partners
Develop fluent understanding of Twin Health programs, onboarding processes, growth marketing approach, and clinical operations
Successfully onboard Twin’s program(s) end-to-end across a portfolio of Twin customers, including self-insured employers, health plans, and health systems
Lead discovery sessions to gain insight into Twin’s customers’ culture, priorities, and goals in order to design tailored solutions that work for their populations
Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall partner satisfaction
Perform and lead the setup, configuration, and testing of customer instances to ensure proper functionality
Coordinate internal resources and third parties/vendors

Skills

Key technologies and capabilities for this role

Partner OnboardingOperationsCustomer Relationship ManagementAccount ManagementCross-functional CollaborationProcess OptimizationHealthcare PartnershipsDigital Health

Questions & Answers

Common questions about this position

What is the salary or compensation for the Director, Partner Onboarding role?

This information is not specified in the job description.

Is this Director, Partner Onboarding position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Director, Partner Onboarding role?

The role requires being a self-starter energized by working with customers and building relationships, strong problem-solving, analysis, troubleshooting, and verbal/written communication skills tailored to the audience, plus high organization, customer-focus, resourcefulness, and the ability to navigate ambiguity while managing teams in a detail-oriented manner.

What is the company culture like at Twin Health?

The team is passionate, talented, and united by a shared purpose to improve metabolic health, with a supportive, collaborative work environment that empowers every employee to make a meaningful impact.

What makes a strong candidate for the Director, Partner Onboarding position?

A strong candidate is a self-starter and doer passionate about making an impact, highly organized and customer-focused, with the ability to expertly navigate ambiguity, manage teams, problem-solve, and communicate effectively in a fast-paced, high-growth environment.

Twin Health

Monitors and treats chronic metabolic diseases

About Twin Health

Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health uses its Whole Body Digital Twin technology, which combines sensors, artificial intelligence, and medical science to create a virtual model of the human body. This technology allows for real-time monitoring and analysis of a person's metabolic functions, enabling the creation of personalized treatment plans. Unlike its competitors, Twin Health emphasizes reversing and preventing these diseases through a subscription-based model that provides continuous support and updates. The goal of Twin Health is to effectively manage and reduce the prevalence of chronic metabolic diseases, improving the health of millions globally.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$227.1MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Health Savings Account/Flexible Spending Account

Company Equity

Remote Work Options

Flexible Work Hours

Risks

Competition from companies like Virta Health threatens Twin Health's market share.

Privacy concerns and regulatory scrutiny challenge wearable technology data collection.

Economic downturn may impact consumer spending on health subscriptions, affecting revenue growth.

Differentiation

Twin Health's Whole Body Digital Twin offers real-time metabolic monitoring and personalized treatment.

The platform integrates AI, sensors, and medical science to reverse chronic diseases.

Twin Health targets root causes of metabolic diseases, unlike competitors focusing on symptoms.

Upsides

Growing digital twin market offers strong potential for Twin Health's technology.

Increasing trend in personalized medicine aligns with Twin Health's treatment approach.

AI-driven solutions adoption by healthcare providers enhances collaboration opportunities for Twin Health.

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