ServiceNow

Staff Outbound Product Manager - SFA

Santa Clara, California, United States

ServiceNow Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Customer Relationship ManagementIndustries

Requirements

Candidates must possess 8+ years of Product Management or related experience in the SFA domain, with experience in Solution Consulting, Solution Architecture, or Enterprise Architecture being a plus. Strong written and oral communication skills are essential, along with a bias towards action and a sense of urgency. Excellent people and management skills are required for interacting with customers, executive staff, and cross-functional teams.

Responsibilities

The Staff Outbound Product Manager - SFA will create high-quality enablement content focusing on Lead & Opportunity Management capabilities, develop a deep understanding of customer use cases and success outcomes to influence product roadmaps, and develop best practices assets including early product demos to drive product adoption. They will also become a trusted resource to promote the CRM product vision with industry influencers, strategic partners, and analyst firms, working in close coordination with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy and go-to-market plans, and lead cross-functional teams to accomplish goals.

Skills

Product Management
Market Analysis
Competitive Dynamics
AI-powered Platform
Customer Experience
Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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