SailPoint

Sr. Cloud Support Engineer

Texas, United States

SailPoint Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 5-7 years of support experience, at least 2 years’ working with a SaaS product/service, and experience with web technologies such as XML, SAML, SPML/SOAP, Web and Application Servers, and HTML. They should also have experience setting up and installing software on Windows and Unix (Linux, Sun, HP, AIX) platforms, along with experience with Databases (Oracle, Sybase, MSSQL, MySQL) and Directories (LDAP, AD).

Responsibilities

The Sr. Cloud Support Engineer will effectively resolve or assist in resolving customer support issues, keep customers fully updated on the progress of their issues, provide support for the IdentityNow product in client environments, and work closely with DevOps, Sustaining, Engineering, and the rest of the Support team to help solve Out-Of-The-Box issues. They will also work with clients post-implementation for support concerns, including providing self-service resources, resolve or escalate cases using Salesforce Case Management System, and provide Sales and POC Support.

Skills

XML
SAML
SPML/SOAP
Web Servers
Application Servers
HTML
Windows
Unix
Linux
Sun
HP
AIX
Databases
Oracle
Sybase
MSSQL

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Key Metrics

Austin, TexasHeadquarters
2004Year Founded
$20.7MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.
Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.
Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.
The company leverages AI and machine learning to enhance identity security solutions.
SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.
Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.
Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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