Sr. IAM Engineer
IDMWORKS- Full Time
- Junior (1 to 2 years)
Candidates should possess 5-7 years of support experience, at least 2 years’ working with a SaaS product/service, and experience with web technologies such as XML, SAML, SPML/SOAP, Web and Application Servers, and HTML. They should also have experience setting up and installing software on Windows and Unix (Linux, Sun, HP, AIX) platforms, along with experience with Databases (Oracle, Sybase, MSSQL, MySQL) and Directories (LDAP, AD).
The Sr. Cloud Support Engineer will effectively resolve or assist in resolving customer support issues, keep customers fully updated on the progress of their issues, provide support for the IdentityNow product in client environments, and work closely with DevOps, Sustaining, Engineering, and the rest of the Support team to help solve Out-Of-The-Box issues. They will also work with clients post-implementation for support concerns, including providing self-service resources, resolve or escalate cases using Salesforce Case Management System, and provide Sales and POC Support.
Provides identity security solutions for enterprises
SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.