Senior Customer Marketing Manager
Fieldguide130,000 - 165,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, SaaS, IT ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 7 years of experience in customer engagement, with a strong preference for SaaS implementations. Proven leadership skills and the ability to coordinate cross-functional teams are essential, along with excellent communication and project management abilities.
Responsibilities
The Lead - Customer Engagement will serve as the primary point of contact for customers during software implementation and deployment, managing all aspects of project management including scope and change requests. They will collaborate closely with customers and internal teams such as Product, Engineering, and Sales to develop and execute implementation plans, conduct pre-kickoff and kick-off meetings, and ensure projects are delivered on time and with quality results. Additionally, the role involves defining resource requirements, organizing project teams, establishing communication and risk management plans, and coordinating onsite customer visits to consistently deliver ‘moments of wow’ to customers.
Skills
Project Management
Customer Engagement
Stakeholder Communication
Deployment Planning
Risk Management
Team Coordination
Onsite Customer Visits
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Key Metrics
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees