Responsibilities

The Sales Systems Manager will serve as the front-line systems partner for SDRs and AEs, owning issue triage, resolution, and documentation; administer and improve Salesforce workflows supporting SDR lead flow, engagement tracking, and reporting; optimize inbound lead handling, routing, and follow-up using tools like Hubspot, Clearbit, and Cognism; enhance outbound engagement by supporting sequences, triggers, and automations in Outreach; build and maintain scalable automations using Zapier, Workato, and native tool integrations; collaborate with Sales Ops to deploy and refine AI-driven workflows in tools like Clay; identify opportunities for systems-level acceleration; partner with enablement to support onboarding and ongoing rep education on tech stack best practices; monitor system usage and feedback to proactively surface improvements and eliminate bottlenecks; and maintain detailed documentation of workflows, automations, and support processes.