ServiceNow

Staff Outbound Product Manager - CRM - Sales Force Automation (SFA)

Santa Clara, California, United States

ServiceNow Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Relationship ManagementIndustries

Requirements

Candidates should possess 8+ years of Product Management or related experience with Sales Force Automation solutions, including Lead Management and Opportunity Management, and experience in Solution Consulting, Solution Architecture, or Enterprise Architecture is a plus. Strong written and oral communication skills are necessary, along with a bias towards action and a sense of urgency.

Responsibilities

The Staff Outbound Product Manager will create high-quality enablement content focusing on Lead & Opportunity Management capabilities, develop a deep understanding of customer use cases and success outcomes to influence product roadmaps, develop best practices assets including early product demos to drive product adoption, become a trusted resource to promote the CRM product vision with industry influencers and partners, and work in close coordination with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy and go-to-market plans. They will also lead cross-functional teams to accomplish goals.

Skills

CRM
Sales Force Automation
AI-powered platform
Product management
Market analysis
Competitive dynamics

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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