Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Relationship Management, Marketing Automation, Fitness & WellbeingIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 5 years of experience in customer success management, preferably within a SaaS or technology environment. Strong leadership and team management skills are required, along with a demonstrated ability to drive customer adoption and retention. Experience with CRM consulting and marketing automation platforms is highly desirable.
Responsibilities
As Manager Customer success - CRM consulting, you will lead and scale a team of Marketing Consultants and CRM Programmers, guiding them to deliver exceptional consultative services to clients, drive Xplor Growth product adoption, and elevate customer satisfaction. You will also be responsible for fostering a high-performance team culture, developing the Marketing Solutions program, gathering customer feedback, partnering with other Customer Success Managers to reduce churn, and managing competing priorities within a dynamic environment.
Skills
CRM consulting
Customer success
Marketing automation
Team leadership
Client management
Product adoption
Customer experience
Metrics-driven approach
Xplor
Provides software and payment solutions for businesses
About Xplor
Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.
Key Metrics
None, NoneHeadquarters
2022Year Founded
DEBTCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees