Business Systems Manager

Responsibilities

The Business Systems Manager will lead, mentor, and develop a Salesforce Systems Administrator, while also contributing hands-on to the administration of the company’s tech stack; serve as the strategic owner of the GTM tech stack, including Salesforce, CPQ, Docusign, Outreach, Gong, and ChurnZero; partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency; triage incoming system requests, prioritize work based on business impact, evaluate and optimize system architecture to reduce technical debt and enable future scale; create and maintain dashboards, workflows, and automations that unlock actionable insights; guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans; track and stay current with Salesforce releases, best practices, and ecosystem innovations; define and document processes, data flows, and key business rules to ensure long-term system health; and act as a key contributor in the annual planning process, ensuring business systems align with evolving priorities.