Job Description

Position Overview

• Employment Type: Full-Time
• Location Type: [Location Type - Not specified]
• Salary: [Salary - Not specified]

Panopto is seeking a strategic, business-minded Business Systems Manager to lead our business systems function within the Revenue Operations team. This role will manage one Salesforce Systems Administrator and serve as a thought partner to leadership across Sales, Marketing, and Customer Experience. The ideal candidate is a systems thinker who understands how business systems support strategic outcomes. This role focuses on aligning Salesforce and integrated systems to company priorities, ensuring operational efficiency, data accuracy, and high-impact enablement across go-to-market teams.

Responsibilities

• Lead, mentor, and develop a Salesforce Systems Administrator.
• Contribute hands-on to the administration of the tech stack.
• Serve as the strategic owner of the GTM tech stack, including Salesforce, CPQ, Docusign, Outreach, Gong, and ChurnZero.
• Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency.
• Triage incoming system requests, prioritize work based on business impact.
• Evaluate and optimize system architecture to reduce technical debt and enable future scale.
• Create and maintain dashboards, workflows, and automations that unlock actionable insights.
• Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans.
• Track and stay current with Salesforce releases, best practices, and ecosystem innovations.
• Define and document processes, data flows, and key business rules to ensure long-term system health.
• Contribute to the annual planning process, ensuring business systems align with evolving priorities.
• Advocate for continuous improvement and help shift the team mindset from reactive to proactive.

Requirements

• Experience: 5–7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis.
• Leadership: Direct people leadership experience is a plus, but strong leadership potential and desire to grow as a manager are key.
• Salesforce Knowledge: Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience is a must; Salesforce CPQ a bonus).

Company Information

Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video. Our mission is to help anyone share knowledge using video. Since 2007, we’ve helped over 1,500 organizations—including many of the world’s top universities and Fortune 500 companies—improve how they teach, train, and communicate.