[Remote] Staff IT Project/Program Manager at ServiceNow

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AI TechnologyIndustries

Requirements

Candidates must have 8+ years of project and program management experience and experience leveraging or critically thinking about how to integrate AI into work processes, planning, or problem-solving. This includes using AI-powered tools, automating workflows, interpreting AI-driven insights, or exploring AI's potential impact on the function or industry.

Responsibilities

The Staff IT Project/Program Manager will be responsible for internal implementations of strategic Digital Employee Experience initiatives from business case through operations and benefits tracking. They will drive crucial conversations with principals in business and IT to define strategic business cases and measurable benefits. The role involves engaging and collaborating with all affected business, Product Engineering, and IT functions, internal and external partners, and vendors. This includes developing detailed program execution plans, managing all execution aspects, planning, guiding, and facilitating Agile ceremonies, and providing coaching to product-oriented teams on Agile and DevOps best practices. The manager will also create plans and documentation for program reviews, drive risk mitigation strategies and issue resolution actions, and apply consistency and best practices using the ServiceNow IT Business Management product to enable business outcomes and benefits tracking.

Skills

Program Management

Project Management

Scrum Master

Agile

IT Transformation

Enterprise Initiatives

Technology

Analytics

AI-driven Automation

Cloud-based Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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