[Remote] Senior Program Manager, Digital Community at Vanta

United States

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$194,000 – $228,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Security, SaaSIndustries

Requirements

7+ years in community management or digital engagement roles in SaaS or B2B environments
Proven success building and scaling customer communities that deliver measurable business outcomes
Strong strategic and operational skills — comfortable owning vision and execution end-to-end
Analytical mindset with experience using data to optimize engagement and retention
Excellent collaboration and communication skills across Customer Success, Marketing, and Product
Familiarity with community, event, or LMS platforms (API or automation experience a plus)
Passion for building authentic spaces where customers learn, connect, and grow
Preferred: Experience with community platform integrations and administration
Preferred: Background in cybersecurity, compliance, or technical SaaS
Preferred: Understanding of AI-powered tools for moderation, search, or personalization
Preferred: Knowledge of Customer Success journeys and metrics

Responsibilities

Develop and own Vanta’s Digital Community strategy and roadmap, aligning it to key business objectives like driving faster onboarding, product adoption, and higher retention and NRR (net revenue retention)
Independently run and scale global community programs in partnership with cross-functional teams, including onboarding cohorts, user group meetings, and live learning sessions
Manage community technology, vendor relationships, and the roadmap to ensure optimal performance, engagement, and trust
Partner with marketing to launch gamification and rewards to boost participation, and develop clear moderation and escalation playbooks for high-quality discussions
Partner with Vanta Academy and Marketing to align educational content, webinars, blogs, and product updates within community channels & conversations
Manage editorial calendars for community newsletters and top contributor spotlights, and optimize content discoverability through SEO and analytics
Develop pathways for customer advocacy and recognition in partnership with Marketing (VIPs, CABs, and content contributors)
Track and report the measurable impact that community is having on onboarding pace, retention, NRR uplift to CS and cross functional leaders
Set the benchmarks and report on Community health metrics such as engagement, deflection rates, and program CSAT
Review key metrics monthly with CS and cross-functional leadership, making necessary adjustments to the Community roadmap based on performance

Skills

Key technologies and capabilities for this role

Program ManagementCommunity StrategyCommunity ManagementCustomer SuccessProduct AdoptionNet Revenue RetentionCross-Functional CollaborationGamificationVendor ManagementData-Driven Iteration

Questions & Answers

Common questions about this position

What is the salary range for the Senior Program Manager, Digital Community role?

The salary range is $194K - $228K.

Is this position remote?

Yes, this is a remote position.

What experience is required for this role?

Candidates need 7+ years in community management or digital engagement roles in SaaS or B2B environments, with proven success building and scaling customer communities.

What is the company culture like at Vanta?

Vanta has a kind and talented team, and many have been successful without prior security experience.

What makes a strong candidate for this Senior Program Manager role?

A strong candidate is a strategic builder with 7+ years in community management or digital engagement in SaaS or B2B, proven success scaling customer communities, and the ability to set direction and execute independently.

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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