[Remote] Staff DevOps Engineer at Ada

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SoftwareIndustries

Requirements

Candidates should possess 8+ years of experience in DevOps, SRE, or platform teams, with at least 2 years in a Staff/Principal technical leadership role. Expertise is required in building and scaling cloud infrastructure (AWS/Azure/GCP), designing multi-region, highly available systems, and managing Kubernetes at scale. Strong experience with data infrastructure like MongoDB, PostgreSQL, and Redis, including horizontal scaling and sharding, is essential. Proficiency in Infrastructure as Code (Terraform), GitOps tooling (ArgoCD), and scripting languages (Python, Bash) is necessary. Experience with cloud-based systems, MongoDB, incident response, and technical leadership, including mentoring and strategy, is also required. Excellent communication skills are needed to influence stakeholders.

Responsibilities

The Staff DevOps Engineer will architect, build, and support scalable and highly reliable software systems that power Ada's platform growth. They will also shape the future of infrastructure strategy, raise engineering quality standards, and multiply the impact of the engineering organization. This role involves acting as a technical leader, setting direction on architecture, reliability, scalability, and developer experience, partnering across teams, ensuring technical alignment, and coaching other engineers to enhance operational excellence.

Skills

DevOps

Infrastructure

Scalability

Reliability

Customer Service

Automation

Cloud Computing

CI/CD

Containerization

Orchestration

Monitoring

Security

Scripting

Troubleshooting

Technical Leadership

Architecture

Strategy

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees