SSD Brasil - IT Engineer Expert at Santander

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Advanced technical knowledge in Technology with proven experience in projects or support
Knowledge in Infrastructure (Cloud Azure and AWS, Private Cloud OpenShift, Docker, Kubernetes, ELK, DevOps Pipeline, Virtualization, Networks) and supported environments
Communication skills and ease in conducting technical meetings
Knowledge and training in ITIL, DevOps, and ITSM tools (e.g., ServiceNow)
Analytical thinking and structured approach
ITIL certification
Fluent Spanish

Responsibilities

Understand relevant incidents in Production
Conduct Post Mortem ceremonies after incidents
Develop action plans for identified permanent corrections
Seek root cause of incidents with multidisciplinary teams led by Technical Engineers
Conduct technical analyses (e.g., 5 Whys, Ishikawa)
Hold meetings with technical teams to monitor actions and ensure compliance with deadlines
Evaluate impact and urgency to define priorities
Manage known errors: Document known errors, update knowledge base
Analyze automation opportunities
Reduce recurring incidents and average resolution time for problems

Skills

Key technologies and capabilities for this role

AzureAWSOpenShiftDockerKubernetesELKDevOpsITILServiceNowNetworkingVirtualization

Questions & Answers

Common questions about this position

What benefits does the position offer?

Benefits include auxílio refeição, convênio médico, convênio odontológico (plano básico e intermediário), vale transporte, flex férias, day off aniversário, parceiros de academia (Wellhub, Totalpass), flex working (híbrido), platforms de treinamento, linhas de carreira, flex learning, auxílio creche, and programa Nascer with licença paternidade estendida.

Is this a remote or hybrid position?

The role follows a hybrid model with 2 days of home office and 3 days presencial.

What are the key required skills for this IT Engineer Expert role?

Required skills include advanced knowledge in technology with proven experience, infrastructure expertise (Cloud Azure and AWS, Cloud Privada OpenShift, Docker, Kubernetes, ELK, PipeLine DevOps, Virtualização, Redes), communication skills for leading technical meetings, ITIL and DevOps knowledge with ITSM tools, analytical thinking, ITIL certification, and fluent Spanish.

What is the company culture like at Santander Serviços Digitais Brasil?

The company is innovative and strategic, focused on digital transformation, with global visibility, high-impact projects, and an environment that values talents, excellence, and continuous innovation.

What makes a strong candidate for this role?

Strong candidates have advanced technical knowledge in infrastructure technologies like Azure, AWS, OpenShift, Docker, Kubernetes, ITIL certification, fluent Spanish, strong communication for leading meetings, and analytical skills; advanced English is desirable.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees