[Remote] Senior Technical Consultant, IT Operations Management (ITOM) Workflow Products Expert Implementation Services at ServiceNow

Addison, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Current ServiceNow Certified System Administrator (CSA) certification
Relevant Solution-Specific Certified Implementation Specialist designations in Discovery, Service Mapping, and CMDB and/or Micro-Certifications
8+ years of configuration/development experience for ServiceNow

Responsibilities

Be the technical expert in supporting ITOM by configuring Configuration Management Database (CMDB), Service Mapping, and Discovery capabilities using ServiceNow best practices focused on configuration vs. customization
Support engagement efforts for ITOM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in leveraging ServiceNow ITOM Solution’s standard capabilities to improve their ITOM capabilities
Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Draft technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and ensure quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings

Skills

Key technologies and capabilities for this role

ServiceNowITOMCMDBService MappingDiscoveryConfiguration ManagementProcess Re-engineeringGap Analysis

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What are the key skills required for this Senior Technical Consultant role?

The role requires expertise in configuring ServiceNow ITOM products including Configuration Management Database (CMDB), Service Mapping, and Discovery using best practices, along with skills in process definition, re-engineering, gap analysis, leading design workshops, drafting technical user stories, and providing training and oversight.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team like at ServiceNow for this position?

The Customer Outcomes team works with customers to achieve business outcomes through prescriptive guidance, driving consumption, adoption, and satisfaction to help customers grow their business on the ServiceNow platform.

What makes a strong candidate for this Senior Technical Consultant position?

A strong candidate is a functional and technical expert in ServiceNow ITOM products, experienced in configuring CMDB, Service Mapping, and Discovery using best practices, leading workshops, process re-engineering, drafting technical user stories, and providing oversight and training to deliver customer outcomes.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free