Sr. Training & Development - Fixed Operations

The Sr. Training & Development Specialist will serve as the Fixed Operations subject matter expert to create and maintain employee training programs aligned with dealership workflows and operational best practices. They will collaborate cross-functionally to assess training needs for new product launches and ongoing initiatives, contributing to internal enablement strategies by developing training content and resources. Responsibilities include designing engaging learning content such as eLearning modules, videos, manuals, job aids, and workshops tailored to technical, functional, and customer-centric skills. The role involves partnering with stakeholders to ensure training materials reflect up-to-date product features and dealership use cases, and supporting onboarding and continuous learning for internal employees. Additionally, the specialist will act as a community leader for Fixed Operations by fostering discussions, leading knowledge-sharing forums, and promoting a collaborative environment. They will deliver and enable training to drive sustained, customer-focused performance change, measure training effectiveness, and implement improvements based on feedback and business needs. Staying current with automotive industry trends and dealership operations is also a key responsibility. Travel up to 25% of the time is expected.