Field Client Consultant - DC/Baltimore

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, MarketingIndustries

Requirements

Candidates must have 5 years of experience managing SaaS in the automotive industry and proven account management experience in Fixed Ops. They need to demonstrate the ability to communicate, present, and influence effectively at all organizational levels, including owner, executive, and GM levels. Experience in delivering client-focused solutions based on customer needs is essential, along with the ability to manage multiple projects with attention to detail. Excellent listening, negotiation, presentation, verbal, and written communication skills are required. Candidates must possess dependable transportation, a valid driver's license, the ability to rent cars and take domestic flights, and the capacity to incur and document travel expenses. The role requires 80% travel, visiting clients in-store Monday through Friday.

Responsibilities

The Field Client Consultant is responsible for driving engagement and growth within their assigned client portfolio by acting as the primary point of contact and escalating issues as needed. They will build strong client relationships, acting as a trusted advisor and educating clients on product usage while recommending additional solutions. The consultant ensures successful delivery of software solutions, conducts training, and communicates product knowledge effectively. Key responsibilities include forecasting and tracking account metrics, identifying and growing opportunities within the territory in collaboration with sales teams, and assisting with high-severity client requests. Additionally, they must accurately track and submit expenses, maintain client visit schedules according to SLAs, and meet or exceed client retention, additional product sales, product usage, and client satisfaction goals.

Skills

Client Relationship Management

Account Management

SaaS Solutions

Product Training

Sales

Business Development

Client Success

Automotive Industry

Data-driven Marketing

CRM

Affinitiv

Data-driven solutions for automotive customer engagement

About Affinitiv

Affinitiv offers integrated, data-driven solutions for the automotive industry, focusing on enhancing the customer lifecycle from initial engagement to long-term loyalty. They work closely with clients like OEMs, dealerships, and service centers to create personalized strategies that improve customer engagement and retention. Their tools help automotive businesses maximize sales conversions and track marketing metrics, generating revenue through subscription fees and consulting services. The goal is to enable clients to stay connected with customers and drive growth through improved experiences.

Chicago, IllinoisHeadquarters

2016Year Founded

GROWTH_EQUITY_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Work from Here - Our work from here policy allows for remote working and gives team members a choice to collaborate in person as leaders can hold meetings on campus.

Medical, Dental, & Vision Insurance - Health benefits at Affinitiv begin your first day of employment. There is no waiting period. Optional insurance for your furry family members available.

Generous PTO, 9 paid holidays, 8 hours of VTO - Affinitiv offers annual PTO, plus 9 paid holidays, and 8 hours of Volunteer Time Off (VTO).

Professional Development - We believe in growing our organization through our people. Highlights of our growing professional development program include a leadership development training series open to all employees and a true feedback culture.

Flexible Spending Accounts - Company matching HSA plan as well as flexible spending on dependent care. For selected plans Affinitiv provides an annual HSA match of $500 for individuals and $1000 for family plans.

401(k) - Work hard, play hard, plan hard. Affinitiv matches 50% up to 6%. There is no waiting period to get started.

Risks

Increased competition from companies like Dealer-Pay and Dealertrack in payment solutions.

New executive appointments may disrupt existing client relationships or internal processes.

Adapting marketing strategies for emerging EV demographics may pose challenges.

Differentiation

Affinitiv offers end-to-end solutions for the entire automotive customer lifecycle.

The company provides data-driven, integrated solutions tailored specifically for the automotive industry.

Affinitiv's Tech Video enhances transparency in service interactions with high-definition video technology.

Upsides

Appointment of Andy Byrne as CRO signals strategic focus on revenue growth.

Recognition with 2023 AWA 'Rising Star' Award highlights innovation in video technology.

Growing EV market offers opportunities for targeted marketing strategies.

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