Customer Success Engineer - Field Engineering

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.

About Andesite: After decades defending the nation’s most sensitive networks, we founded Andesite with a clear mission: to build security products that transform how humans and AI collaborate to defend against increasingly sophisticated cyber threats. We’re a diverse team of cyber and security experts, passionate technologists, and experienced product builders. We come from some of the largest national security, tech, cybersecurity, and data organizations on the planet. We've raised more than $38 million from investors like General Catalyst and Red Cell Partners. The future of cybersecurity isn't about better technology alone—it's about reimagining how humans and machines work together. Come build with us.

The Role: We are seeking a skilled and customer-focused Customer Success Engineer to join our team. This role is critical in ensuring our customers achieve maximum value from our cybersecurity solutions. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and the ability to build long-term relationships with enterprise clients. You will work closely with customers both pre and post-sale to ensure smooth onboarding, provide technical support, and drive adoption of our solutions.

Requirements

• Strong technical background
• Exceptional problem-solving skills
• Ability to build long-term customer relationships
• Experience with API-based integrations (Python scripting preferred)
• Familiarity with Salesforce

Responsibilities

Customer Onboarding & Adoption:

• Lead onboarding sessions to ensure customers understand and successfully deploy our cybersecurity solutions.
• Develop and deliver tailored training sessions to enable end-users and administrators.
• Assist customers in integrating our solutions into their existing environments, including writing Python scripts for API-based integrations.

Technical Support & Issue Resolution:

• Serve as the primary technical point of contact for assigned customers, addressing inquiries and troubleshooting complex issues.
• Work with internal teams (e.g., engineering, product management) to resolve technical challenges promptly.
• Provide proactive guidance to customers on best practices, upgrades, and optimization strategies.

Customer Success Management:

• Monitor customer health metrics to ensure satisfaction and retention.
• Conduct regular check-ins and technical reviews to assess solution performance and address evolving needs.
• Act as a customer advocate, communicating feedback to product and engineering teams.