Sr. Technical Account Manager at Proofpoint

Virginia, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

U.S. citizenship (required due to the nature of the accounts supported)
Excellent technical and security software foundation, especially related to Linux, messaging, and cloud services
Proven track record of successfully interfacing with customers on both technical and non-technical levels
Substantial experience driving concurrent projects and issues to completion with little direction
Passion for ensuring a top-quality customer experience
Experience working with U.S. federal, state, or public-sector customers (strongly preferred)

Responsibilities

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Direct crisis and incident response, working with the account team, technical support, operations, and engineering teams to ensure timely resolution, while communicating effectively with customers
Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
Create and deliver executive customer presentations that outline system performance, potential issues, ROI, and suggested forward courses of action
Develop deep understanding of customer’s business and operational needs
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
Provide proactive recommendations that support the customer's requirements, roadmap, and ongoing technical needs
Identify and prioritize short-term and long-term goals

Skills

Key technologies and capabilities for this role

Technical Account ManagementCybersecurityCustomer SuccessEnterprise ITSecurity PlatformsThreat AnalysisData-Driven InsightsCloud Architecture

Questions & Answers

Common questions about this position

What are the key responsibilities of the Sr. Technical Account Manager?

The role involves working with customers to realize full product value, maximizing renewals and add-ons, providing proactive technical leadership, managing support interactions, and directing crisis response for strategic customers.

What technical skills are required for this position?

Candidates need an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, along with experience driving concurrent projects independently.

Is U.S. citizenship required for this role?

Yes, this position requires U.S. citizenship due to the nature of the accounts supported.

What is the company culture like at Proofpoint?

Proofpoint is guided by BRAVE core values: Bold in innovation, Responsive to feedback, Accountable for results, Visionary in problem-solving, and Exceptional in execution.

What experience makes a strong candidate for this role?

Strong candidates have a proven track record interfacing with customers on technical and non-technical levels, experience with U.S. federal, state, or public-sector customers, and a passion for top-quality customer experience in a fast-paced environment.

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Employer-paid life, disability & employee assistance programs

Unlimited PTO

401K match

Remote work option

Risks

Integration challenges with Tessian and Illusive could disrupt operations.

Regulatory scrutiny may delay acquisition closings, affecting strategic plans.

Reliance on AI poses risks if technologies fail to adapt to new threats.

Differentiation

Proofpoint leverages AI and machine learning for real-time threat detection.

The company offers a comprehensive suite of cybersecurity solutions for digital communication.

Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.

Upsides

Acquisitions of Tessian and Illusive enhance AI-driven threat protection capabilities.

Growing demand for ITDR solutions boosts Proofpoint's market position.

Increased focus on AI-driven email security solutions aligns with industry trends.

Land your dream remote job 3x faster with AI

Try Jobo Free