Technical Account Manager(Remote, US)
Level AISalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates should possess a Bachelor’s degree or equivalent experience, along with experience working with Windows Server Operating Systems and knowledge of enterprise web technologies, security, and cutting-edge infrastructures. Strong customer service skills, excellent communication skills (written and verbal), proven problem-solving skills, and a collaborative attitude are required, as is the ability to travel up to 25% and a commitment to customer success.
Responsibilities
The Sr. Technical Account Manager will serve as the primary technical contact for Premium Support customers, onboarding new customers to CrowdStrike platforms and ensuring their success through proactive health checks, product training, and best practices. They will act as a customer advocate, engaging with customers at all levels of their organization and researching technical issues, escalating problems when necessary, and maintaining control of escalated cases. Additionally, they will create knowledge base content, participate in technical communications, identify renewal risk, support sales teams in account expansion, and drive support cases to timely resolution.
Skills
Customer Support
Technical Support
Cybersecurity
Internet Security
Customer Advocacy
Technical Problem-Solving
Product Training
Proactive Support
Self-Education
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Key Metrics
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees